Florence Franco
Woodford
Summary
Dynamic manager with a proven track record at JC Roofing Installations LLC, excelling in customer service and financial management. Enhanced customer satisfaction through effective communication and dispute resolution, while optimizing budgets to drive profitability. Skilled in team leadership and marketing strategies, fostering brand recognition and customer loyalty.
Experienced with client relationship management, sales strategies, and contract negotiation. Utilizes customer-centric approach to drive client retention and satisfaction. Track record of fostering long-term partnerships and achieving revenue growth.
Overview
6
6
years of professional experience
Work History
Manager
JC Roofing Installations LLC
12.2023 - Current
- Accomplished multiple tasks within established timeframe.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Supported tax preparation efforts, gathering necessary documentation and maintaining accurate records throughout the year.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Inspected account books and recorded transactions.
Car Salesperson
Five Star Motors
03.2019 - 08.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Responded to customer enquiries via telephone and email.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Biology
Germanna Community College
Locust Grove, VA06-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Sales techniques
- Business administration
- Financial management
- Computer skills
- Positive attitude
- Professional and courteous
Languages
Spanish
Professional Working
Timeline
Manager
JC Roofing Installations LLC
12.2023 - Current
Car Salesperson
Five Star Motors
03.2019 - 08.2023
Biology
Germanna Community College
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