FNU Divya
Vienna
Summary
Strategic Senior Data Scientist with 6+ years of experience driving advanced analytics, machine learning, and business intelligence initiatives in financial services. Proven ability to translate complex data into strategic insights and reporting, influence executive decision-making, and deliver scalable data solutions that improve outcomes and operational efficiency. Expertise in
leading end-to-end BI initiatives, data visualization and data-driven strategy, with strong focus on translating insights into measurable business impact.
Overview
8
8
years of professional experience
Work History
Senior Data Scientist - Lending Analytics
Navy Federal Credit Union
Vienna
01.2023 - Current
- Led development of enterprise‑scale predictive models and forecasting solutions supporting lending and collections strategies across multiple credit portfolios, influencing quarterly and annual risk planning decisions.
- Designed and implemented member‑level segmentation frameworks (Willingness & Ability to Pay), enabling targeted treatment strategies across 9+ segments and improving operational focus on higher‑impact accounts.
- Led the development and implementation of performance metrics to monitor operational effectiveness and drive data-driven decision-making.
- Delivered executive‑ready dashboards and reporting (Power BI) to enable performance monitoring and stakeholder decisioning; earlier operational dashboarding work improved efficiency by ~15% through better visibility and automation of reporting and alerting workflows.
ISD Analyst III
Navy Federal Credit Union
Vienna
06.2021 - 01.2023
- Worked with Design and Engineering teams to execute on the product roadmap, consulted Product owners to prioritize and shape the product backlog, via Agile practices.
- Built new Indicators, Personalized Reports and insightful dashboards using Tableau and ServiceNow for tracking releases, incidents, stale records building automating notification system using Python and API’s, which increased efficiency and processing by 15%
- Revealed employees’ working trend, release trend and project allocation. Built monthly and quarterly reports for higher management.
Manager - Analytics & Reporting
HFCL Ltd.
Delhi
03.2018 - 01.2020
- Managed and developed a team of 4 analysts, overseeing enterprise-scale analytics and reporting across 342 operational sites, with strong focus on data quality, controls, and timely delivery to senior leadership.
- Partnered with engineering, operations, and client stakeholders to translate business requirements into analytics solutions, supporting operational risk visibility, capacity planning and informed decision-making
- Led the design and governance of Tableau dashboards tracking KPIs, service performance, and operational health, enabling proactive issue identification and driving a 25% improvement in delivery timelines.
- Directed root-cause analysis and continuous improvement initiatives by integrating operational and third-party data, reducing manual effort and improving efficiency through standardized, data-driven processes.
Education
Master of Science - Information Systems And Operations Management (MS
University of Florida
Gainesville, FL12-2021
Bachelor of Technology - Electronics & Telecommunications
Symbiosis International University
Pune, India05-2016
Skills
- Predictive modeling
- Machine learning
- Big data analytics
- Data visualization
- Statistical analysis
- SQL expertise
- R programming
- Python programming
- Database management
- Model governance
Timeline
Senior Data Scientist - Lending Analytics
Navy Federal Credit Union
01.2023 - Current
ISD Analyst III
Navy Federal Credit Union
06.2021 - 01.2023
Manager - Analytics & Reporting
HFCL Ltd.
03.2018 - 01.2020
Master of Science - Information Systems And Operations Management (MS
University of Florida
Bachelor of Technology - Electronics & Telecommunications
Symbiosis International University