Ford Phillips
Springfield
Summary
Dedicated employee with outstanding customer service skills, strong multitasking abilities, and a keen eye for detail. Ready to enhance guest experiences and bolster team dynamics.
Overview
10
10
years of professional experience
Work History
Server
Hawkers Asian Street Food
Arlington, VA
09.2025 - 03.2026
- Provided excellent customer service in fast-paced dining environment.
- Assisted in menu presentations and explained dish ingredients to guests.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Collaborated with kitchen staff to coordinate timely food delivery for optimal guest satisfaction.
Server
Firebirds Wood Fired Grill
Springfield, VA
08.2024 - 02.2026
- Processed customer orders accurately using POS system, enhancing transaction efficiency.
- Adapted quickly to changing priorities during peak hours, ensuring smooth service flow.
- Engaged with customers to build rapport and encourage repeat visits through positive interactions.
- Supported training of new staff on service protocols and menu knowledge for effective onboarding.
Sales Associate
Home Depot
Springfield, VA
02.2022 - 06.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions, policies, and procedures to ensure accurate information delivery.
- Collaborated with team members to manage inventory levels and display merchandise effectively.
- Operated heavy machinery to unload shipments and move products throughout the store.
Host, Server, Bartender
Austin Grill Bar & Grill
Springfield, VA
07.2016 - 08.2021
- Welcomed guests with exceptional customer service, ensuring a positive first impression.
- Crafted and served high-quality cocktails, ensuring customer satisfaction and repeat business.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Education
Associate of Science - Business Management
Northern Virginia Community College
Annandale, VA12-2026
High School Diploma -
West Springfield High School
Springfield, VA05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Strong multitasking
- Problem-solving skills
- Time management
- Team player attitude
- Attention to detail
- Smooth POS Transactions
Timeline
Server
Hawkers Asian Street Food
09.2025 - 03.2026
Server
Firebirds Wood Fired Grill
08.2024 - 02.2026
Sales Associate
Home Depot
02.2022 - 06.2024
Host, Server, Bartender
Austin Grill Bar & Grill
07.2016 - 08.2021
Associate of Science - Business Management
Northern Virginia Community College
High School Diploma -
West Springfield High School