Fortune Boykin
Richmond
Summary
Dynamic leader with a proven track record at enhancing team productivity and employee satisfaction. Skilled in strategic thinking and customer service, adept at fostering high-performing teams and exceeding project deadlines. Demonstrates exceptional verbal communication and problem resolution abilities, driving positive outcomes and operational excellence.
Overview
14
14
years of professional experience
Work History
Team Manager
Tommy's Express Car Wash
01.2021 - 02.2025
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Optimized resource allocation, ensuring right personnel were assigned to key tasks.
Sales Associate/Pharmacy Technician
Rite Aid
06.2012 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
In Home Caregiver
Home Health Aid
10.2015 - 01.2025
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
Team Lead
MGN Foundation
06.2019 - 12.2020
- Organized and facilitated community outreach events for non - profit organizations. Promoting mental health awareness through education and advocacy.
- Connected with the Richmond community to raise awareness of local issues and promote positive change.
- Identifying and implementing effective solutions to support community well-being and program success.
Infant/toddler Teacher
Midlothian Kids Academy
10.2017 - 06.2019
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
Pharmacy Technician
Buford Road Pharmacy
01.2016 - 10.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Floor Manager
New Kent Gymnastics Center
08.2011 - 10.2015
- Develop and oversee training programs, schedules, and class structures to ensure athlete development and safety.
- Instruct and motivate gymnasts and cheerleaders, focusing on skill progression, technique, and performance improvement.
- Supervise staff, coordinate events, and foster a positive training environment for athletes and coaches.
Education
Associate Of Science - Medical Assisting
ECPI University
Richmond, VA06.2015
Skills
- Team Leadership
- Staff training and development
- Risk management
- Problem resolution
- Strategic thinking
- Time management
- Verbal and written communication
- Computer skills
- Customer Service
Timeline
Team Manager
Tommy's Express Car Wash
01.2021 - 02.2025
Team Lead
MGN Foundation
06.2019 - 12.2020
Infant/toddler Teacher
Midlothian Kids Academy
10.2017 - 06.2019
Pharmacy Technician
Buford Road Pharmacy
01.2016 - 10.2017
In Home Caregiver
Home Health Aid
10.2015 - 01.2025
Sales Associate/Pharmacy Technician
Rite Aid
06.2012 - 01.2014
Floor Manager
New Kent Gymnastics Center
08.2011 - 10.2015
Associate Of Science - Medical Assisting
ECPI University
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