Frances Wilson
Virginia Beach,NV
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Food Lion
05.2001 - Current
- Supervised daily operations to ensure compliance with company policies and customer satisfaction.
- Trained and mentored staff, enhancing team performance and fostering a collaborative work environment.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated staff schedules to maintain adequate coverage during peak hours, improving service efficiency.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Associate
Wawa
02.2020 - 02.2021
- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Trained new associates on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of store areas to enhance safety and efficiency.
- Assisted in inventory management by restocking shelves and conducting product counts.
- Implemented best practices for food safety and hygiene in food preparation areas.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Hotel Housekeeper
Thunderbird
07.1994 - 02.2010
- Ensured cleanliness and sanitation of guest rooms and common areas
- Operated cleaning equipment and utilized industry-standard cleaning products
- Maintained inventory of cleaning supplies and reported shortages promptly
- Collaborated with team members to enhance workflow efficiency
- Trained new staff on housekeeping procedures and safety protocols
- Developed procedures for deep cleaning and maintenance checks
- Implemented feedback mechanisms to improve guest satisfaction scores
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Washed and folded towels and linens to properly stock guest rooms.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before check in.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
- Reduced complaints regarding room cleanliness by implementing detailed inspection procedures post-cleaning.
Education
GED -
Adult Learning Center
Virginia Beach, VA1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Employee scheduling
- Staff development
- Employee performance evaluation
- Inventory management
- Customer service and satisfaction
- Computer skills
- Staff training
Timeline
Associate
Wawa
02.2020 - 02.2021
Assistant Manager
Food Lion
05.2001 - Current
Hotel Housekeeper
Thunderbird
07.1994 - 02.2010
GED -
Adult Learning Center