Summary
Overview
Work History
Education
Skills
Timeline
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Francesca Victoria

Server
Woodbridge

Summary

Dynamic server with a strong work ethic and excellent communication skills, honed at Bottlestop Wine and Bar. Expert in hospitality service, I consistently enhanced guest experiences through effective menu guidance and seamless coordination with staff. Committed to safe food handling and maintaining composure in fast-paced environments, ensuring satisfaction and repeat visits.

Overview

7
7
years of professional experience

Work History

Server

Bottlestop Wine and Bar
06.2022 - Current
  • Guided guests through our menu upselling our weekly specials with appropriate wine pairings
  • Greeted and seated walk-in and reservations while updating our seating chart to avoid double-seatings or overflow sections
  • Continuously pre-bussed all sections' tables to ensure guests are comfortable and to encourage more orders
  • Communicated with FOH and BOH staff and managers about 86'd items, misrings, and other incidents that need attention
  • Performed excellent opening and closing duties, making sure to encourage co-workers to double check their duties as well

Server

Alamo Drafthouse
06.2018 - 01.2020
  • Greeted and seated guests using our handheld POS to confirm their seat number and reservation
  • Took guests' orders before and during movie experience
  • Printed and dropped checks 20 minutes before movie concludes
  • Swiftly ran food and drinks while not obstructing guests' views

Education

Digital Communications And Multimedia

Virginia Commonwealth University
Richmond, VA
05-2021

Skills

Strong work ethic

Ability to maintain composure

Excellent communication skills with guests and co-workers

Safe food handling

Hospitality service expertise

Timeline

Server

Bottlestop Wine and Bar
06.2022 - Current

Server

Alamo Drafthouse
06.2018 - 01.2020

Digital Communications And Multimedia

Virginia Commonwealth University

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