FRANCHESKA DIAZ
Chester
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
Work History
CALL CENTER REPRESENTATIVE REMOTE
maximus
08.2024 - Current
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Apply and renewal for medicaid. create escalation
CUSTOMER SERVICE REPRESENTATIVE
TTEC
01.2023 - Current
- Help the member renew for coverage
- Assist with applying for health insurance coverage
- Navigators get you enrolled and answer general questions
- Insurance brokers help you shop plans
- Understand financial help, and get you enrolled
- Spanish Bilingual Customer Service
CUSTOMER SERVICE REPRESENTATIVE
Weareeverise inc
01.2022 - 01.2023
- Responded to customer calls providing services to members for services from medical plan such as transportation, giftcard, healthy food card, carecard, dental and vision
- Tracked unresolved complaints and followed up to complete resolutions
- Documented all customer interactions in appropriate database system
PHLEBOTOMY TECHNICIAN
All Medical Personnel Quest Diagnostic
01.2019 - 01.2020
- Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vacutainer tubes and sleeves, and butterfly needles and syringes
NURSE/PHLEBOTOMY
CAGUAS GASTROENTEROLOGY CENTER
01.2013 - 01.2014
- Conducted and documented a thorough assessment of each patient's medical status upon admission and throughout the patient's course of treatment
NURSE/PHLEBOTOMY
HEALTHCARE AMBULATORY SERVICES
01.2009 - 01.2014
- Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vacutainer tubes and sleeves, and butterfly needles and syringes
Education
ASSOCIATE OF SCIENCE -
Huertas Junior College
PRLICENSES PRACTICE NURSE - undefined
Phlebotomy Edic College
PRPHLEBOTOMY TECHNICIAN PROFESSIONAL - undefined
Health Academy
FLSkills
- Genesys
- Account updating
- Call Control
- Technical Support
- Avaya
- Customer Relationship Management
- Customer Service
- Call Center Remote
Languages
English
Timeline
CALL CENTER REPRESENTATIVE REMOTE
maximus
08.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
TTEC
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Weareeverise inc
01.2022 - 01.2023
PHLEBOTOMY TECHNICIAN
All Medical Personnel Quest Diagnostic
01.2019 - 01.2020
NURSE/PHLEBOTOMY
CAGUAS GASTROENTEROLOGY CENTER
01.2013 - 01.2014
NURSE/PHLEBOTOMY
HEALTHCARE AMBULATORY SERVICES
01.2009 - 01.2014
LICENSES PRACTICE NURSE - undefined
Phlebotomy Edic College
PHLEBOTOMY TECHNICIAN PROFESSIONAL - undefined
Health Academy
ASSOCIATE OF SCIENCE -
Huertas Junior College