Francis Hope Blankenship
Grundy
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. As a hearing office you will need to render monetary and non-monetary determinations concerning claimant’s eligibility or qualification for unemployment benefits based on findings of facts from claimants and employers and application of law and regulations. Ensure all related actions comply with applicable laws and regulations, including DOL standards related to first pay timeliness and quality. Review assigned cases, conduct fact finding interviews with claimants and employers to prepare and release monetary and non-monetary determinations concerning claimant’s eligibility or qualification for UI benefits.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Virginia Employment Commission
05.2021 - Current
- Working as a customer service representative agent at the Virginia Employment Commission at the Grundy Customer Contact Center, where I am trained to take calls and communicate with claimants concerning their claims for benefits and file new claims, also take employer calls and help with concerns about accounts. Trained to work at the front desk and do separation reports.
- Provided exceptional customer support via phone, ensuring timely resolution of inquiries and issues.
- Provided accurate information regarding employment services, programs, and resources to costomers.
Administrative Assistant
Cramer Security Services
08.2016 - 05.2021
- Coordinated scheduling for team meetings and appointments, optimizing resource allocation and time management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Supervisor
G4S Secure Solutions
07.2012 - 08.2016
- Coordinated scheduling for team meetings and appointments, optimizing resource allocation and time management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Assistant Supervisor
Securitas
01.2007 - 07.2012
- Coordinated scheduling for team meetings and appointments, optimizing resource allocation and time management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Criminal Justice, Nursing
Southwest Virginia Community College
Cedar Bluff, Va01.2014
College Prep
Iaeger High School
Iaeger, WV01.2002
Skills
- 60 WPM
- Critical thinking
- Good organizational skills
- Teamwork
- Willingness to learn
- Customer service
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Customer satisfaction measurement
Certification
- Licensed DCJS - 2007-2022
Timeline
Customer Service Representative
Virginia Employment Commission
05.2021 - Current
Administrative Assistant
Cramer Security Services
08.2016 - 05.2021
Supervisor
G4S Secure Solutions
07.2012 - 08.2016
Assistant Supervisor
Securitas
01.2007 - 07.2012
Criminal Justice, Nursing
Southwest Virginia Community College
College Prep
Iaeger High School