Francis Oppong-Wadieh

• Responsible for assisting enrollees in selecting the most appropriate MCO and PCP, taking into account each individuals needs and location

• Educated Clients On Health Insurance Options, Addressing Questions

and Concerns, and Providing Tailored Guidance On Healthcare

Programs

• Answers questions and provides information and education

on programs and services

• Responds to requests, and/or takes actions on accounts or enrollment applications.
• Follows standard

procedures to ensure consistency, accuracy, and meeting all quality

assurance requirements

• Facilitates the conversation by soliciting needed information, clarifying responses, and addressing concerns.
• Manages customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and extensive technical program knowledge Follows scripted dialogues to ensure quality and maintain high accuracy rates.
• Handle inbound and outbound calls

• Coordinated patient check-in procedures to ensure efficient front desk operations.
• Managed electronic health records to maintain accuracy and confidentiality standards.
• Facilitated communication between patients and healthcare providers to enhance service delivery.
• Processed insurance verification requests to streamline patient billing and payment processing.

• Assisted customers in locating items and answering inquiries regarding products.
• Processed sales transactions accurately and efficiently at the point of sale.
• Facilitated promotional activities to enhance product visibility and customer interest.
• Collaborated with team members to ensure optimal store operations and customer satisfaction.