Frank Snow JR
Richmond
Summary
Dynamic Service Delivery Manager with a proven track record at ABC Supply, enhancing service delivery efficiency through ITIL best practices and innovative solutions development. Excelled in client relationships and operations support, significantly improving customer satisfaction. Skilled in Microsoft suite and effective communication, adept at driving project success and team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
ABC Supply
Petersburg
08.2014 - Current
- Implemented ITIL best practices to streamline processes and improve service delivery efficiency.
- Collaborated with internal teams to develop best practices for service delivery processes.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Participated in physical inventory counts to keep information accurate and current.
- Analyzed inventory trends to forecast future needs and prevent overstock.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
CDL Truck Driver
Rain For Rent
Dinwiddie
02.2012 - 08.2014
- Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
- Conducted regular meetings with staff to discuss issues related to job performance or safety protocols.
- Established expectations and motivated crews to consistently meet or beat goals.
CDL Truck Driver
Coca Cola Enterprises
Sandston
05.2010 - 06.2012
- Assessed customer needs to provide assistance and information on product features.
- Handled returns and exchanges according to company policies.
- Checked and secured package loads before deliveries.
- Maintained accurate daily logbook of deliveries.
- Assisted with unloading deliveries from suppliers.
- Unloaded and stored raw material deliveries.
Education
Associate of Applied Science - Civil Engineering
Concordia University
Athens, WV01-1996
Some College (No Degree) - Land Surveyor
John Tyler Community College
Chester, VASkills
- New client onboarding
- Quality monitoring
- Project creation
- Solutions development
- Operations support
- Proficient in [software] word , microsoft, Product Ordering System
- Training and coaching
- Schedule coordination
- Customer satisfaction
- Client needs assessments
- Effective listening and communication
- Workload management
- Client relationships
- Route planning
Certification
- Class A CDL
Accomplishments
- ABC DOT of Excellence
Affiliations
- Baseball Showcase coach
- Competetive mens softball player
References
References available upon request.
Timeline
Service Delivery Manager
ABC Supply
08.2014 - Current
CDL Truck Driver
Rain For Rent
02.2012 - 08.2014
CDL Truck Driver
Coca Cola Enterprises
05.2010 - 06.2012
Associate of Applied Science - Civil Engineering
Concordia University
Some College (No Degree) - Land Surveyor
John Tyler Community College