FRED HARDY
Bluefield
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
22
22
years of professional experience
Work History
Business Consultant / Owner
Ziolkowski Advisory Services
02.2023 - Current
- Provide alternative merchant financing options, payroll services, HR management outsourcing systems and software
- Research and analyze current business models and practices for alternative lending brokerages
- Develop and implement business growth plan to expand current opportunities within existing businesses
- Create and implement training programs and materials for new hires and ongoing development
- General bookkeeping services
Operations Manager / Lead Funding Analyst
New Day Capital Group
01.2022 - 01.2023
- Directed and trained support team to optimize quality lead generation and document retrieval
- Created and implemented training programs and materials for new hires and ongoing development
- Developed and implemented business growth plan to expand current opportunities
- Acted as lead broker to advise and close deals between houses and merchants
- Asserted new business practices to improve hiring and retention of employees
- Developed and maintained relationships with lenders to improve sales within our funding matrix
Assistant Manager
Manhattan Mini Storage
01.2021 - 01.2022
- Assess storage sizing needs for new customers through detailed questions
- Assist customers in all aspects of their storage needs
- Accept payments by phone, check, cash and credit card
- Full operation of storage CRM system
- Upsell packing products
- Make collection calls to customers in area
- Maintain safety and cleanliness of facility
- Delegate tasks to maintenance personnel
VP of Sales and Support
Lending Island
07.2019 - 03.2020
- Directed and trained support team to optimize quality lead generation and document retrieval
- Created and implemented training programs and materials for new hires and ongoing development
- Developed and implemented business growth plan to expand current opportunities
- Acted as lead broker to advise and close deals between houses and merchants
- Asserted new business practices to improve hiring and retention of employees
- Developed and maintained relationships with lenders to improve sales within our funding matrix
Director of Sales Support
Deal Struck
01.2016 - 07.2019
- Directed and trained support team to optimize quality lead generation and document retrieval
- Created and implemented training programs and materials for new hires and ongoing development
- Coached and promoted high-achieving sales and account management employees to fill leadership positions and boost company growth.
- Provided support to inside sales team by acting as a liaison between the sales team and lenders
- Assessed financial and risk criteria of files to determine appropriate lenders to contact
- Developed collaborative relationships with lending partners to improve sales within our funding matrix
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Front of House Leader
Pret A Manger
01.2014 - 01.2016
Account Manager
Merchant Industries
01.2013 - 01.2014
- Directed and trained tele-sales team to optimize quality lead generation
- Reviewed customer billing, and created analysis of rates and fees
- Used lead generating and management programs such as leads360, five-9, FD Portfolio Manager, as well as self created excel tracking modules
- Created proposals and side by side comparisons, using excel, word, PDF. etc
- Reviewed and serviced accounts by: aiding in technical, billing and customer support issues
- Maintained and updated files, proposals, and analytics for existing and potential accounts
- Implemented several fax and email templates, which became widely used by the department
Antique Restoration
Rik Woods Restoration Labs
01.2010 - 01.2012
Construction/Handyman
01.2008 - 01.2010
Political Polling Interviewer
ABC News/NY Times
02.2006 - 01.2008
Student Group Leader
UNM Childcare
01.2003 - 01.2006
Fundraiser / Phone Banker
Greenpeace/FFPIRG
01.2003 - 01.2004
Education
72 Credit hours - General Studies, Concentration in Earth and Planetary Science
University of New Mexico
Albuquerque, NMSkills
- Team leadership
- Strong work ethic
- Efficient at acquiring new skills
- Independent project execution
- Cross-functional teamwork
- Strong command of Microsoft Office tools
- Experience with customer relationship management tools
- Analytical data focus
- Expertise in advanced Excel functions
- Effective written communication
- Strong oral communication skills
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Work-life balanceWork from home option401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Consultant / Owner
Ziolkowski Advisory Services
02.2023 - Current
Operations Manager / Lead Funding Analyst
New Day Capital Group
01.2022 - 01.2023
Assistant Manager
Manhattan Mini Storage
01.2021 - 01.2022
VP of Sales and Support
Lending Island
07.2019 - 03.2020
Director of Sales Support
Deal Struck
01.2016 - 07.2019
Front of House Leader
Pret A Manger
01.2014 - 01.2016
Account Manager
Merchant Industries
01.2013 - 01.2014
Antique Restoration
Rik Woods Restoration Labs
01.2010 - 01.2012
Construction/Handyman
01.2008 - 01.2010
Political Polling Interviewer
ABC News/NY Times
02.2006 - 01.2008
Student Group Leader
UNM Childcare
01.2003 - 01.2006
Fundraiser / Phone Banker
Greenpeace/FFPIRG
01.2003 - 01.2004
72 Credit hours - General Studies, Concentration in Earth and Planetary Science
University of New Mexico
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