Frederick Perrault
Lynchburg
Summary
Detail-oriented and dependable professional seeking a remote, entry-level customer service role specializing in email correspondence, outbound customer contact, account documentation, and issue resolution. Proven ability to maintain customer satisfaction, manage multiple priorities, and communicate clearly in fast-paced environments. Experienced with ticketing systems, documentation, training, and remote-friendly technology.
Overview
14
14
years of professional experience
Work History
CDL Yard Driver
J.Crew
10.2023 - 01.2026
- Maintained accurate movement and tracking of inventory assets in a time-sensitive environment
- Followed strict operational procedures and safety standards with minimal supervision
- Coordinated logistics efficiently to support warehouse operations and meet deadlines
- Demonstrated reliability, consistency, and strong attention to detail
- (Role highlights dependability, process adherence, and independent work — key remote traits)
CDL OTR / Dedicated Driver
Millis Transfer
04.2021 - 10.2023
- Independently managed schedules, documentation, and compliance reporting
- Maintained electronic logs and written records with 100% accuracy
- Communicated proactively with dispatch and support teams to resolve issues
- Sustained a perfect safety record with no accidents or violations
- (Emphasizes self-management, documentation, and accountability)
Office Manager /Patient Coordinator
Chiropractic Health Center
09.2015 - 04.2021
- Served as primary point of contact for patient communication, scheduling, and follow-ups
- Managed high-volume scheduling for multiple providers while minimizing wait times
- Handled patient inquiries via phone and email with professionalism and empathy
- Verified insurance benefits, explained coverage, and resolved billing questions
- Maintained patient records with strict confidentiality and accuracy
- Created newsletters and digital communications to engage and educate patients
- Trained staff and implemented systems that improved workflow efficiency
- (Highly relevant customer service, email communication, and administrative experience)
Customer Care Representative / Trainer
Bob’s Discount Furniture / OnBrand24 (BDF Account)
01.2012 - 01.2015
- Responded to customer inquiries using ticketing and CRM systems
- Resolved billing, delivery, and product issues while maintaining brand standards
- Documented all customer interactions thoroughly and accurately
- Handled escalated cases calmly and professionally, ensuring proper resolution
- Trained and onboarded new employees on customer service best practices
- Consistently met quality and customer satisfaction metrics
- (Directly aligned with remote email and outbound support roles)
Education
CDL-A -
Millis Training Institute
Ridgeway, VA05.2021
Electrical 1 Certification -
Central Virginia Community College
Lynchburg, VA01.2020
X-Ray Technician License -
Rad-Tech
Richmond, VA12.2016
Some College (No Degree) - Mathematical Sciences
Central Virginia Community College
Lynchburg, VASkills
- Email & Ticket-Based Customer Support
- Inventory tracking
- Logistics coordination
- Safety compliance
- Customer relationship management
- Scheduling efficiency
- Compliance reporting
- Problem solving
- Employee training
- Record keeping
- Outbound Customer Communication
- Account Documentation & Notation
- Customer Satisfaction & Retention
- Escalation Resolution
- Time Management & Remote Productivity
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Training & Knowledge Sharing
- Problem Solving
- Attention to Detail
- Scheduling deliveries
- Self motivation
References
- Bob Stickle, Owner, Chiropractic Health Center, 434-258-2241
- Phillip East, Driving Trainer, Millis Transfer, 434-334-2955
Timeline
CDL Yard Driver
J.Crew
10.2023 - 01.2026
CDL OTR / Dedicated Driver
Millis Transfer
04.2021 - 10.2023
Office Manager /Patient Coordinator
Chiropractic Health Center
09.2015 - 04.2021
Customer Care Representative / Trainer
Bob’s Discount Furniture / OnBrand24 (BDF Account)
01.2012 - 01.2015
CDL-A -
Millis Training Institute
Electrical 1 Certification -
Central Virginia Community College
X-Ray Technician License -
Rad-Tech
Some College (No Degree) - Mathematical Sciences
Central Virginia Community College