Gabby Knop
Spotsylvania
Summary
Dynamic and knowledgeable pet care professional with extensive experience at PetSmart, excelling in animal care and customer service. Proven track record in team leadership and live inventory management, fostering a compliant and efficient store environment. Adept at problem-solving and maintaining high safety standards, ensuring exceptional service and satisfaction for pet parents. Knowledge in daily operations, such as counts and processing shipments.
Overview
20
20
years of professional experience
Work History
Associate Lead With Keys
PetSmart
Fredericksburg
09.2023 - Current
- Pet Care Specialist until July of 2024, when promoted to ALK
- Opened and closed store
- Counted registers and safe.
- Pulled BOPIS and SFS orders
- Posted POs
- Did accurate live inventory weekly counts
- Lead the annual live pet inventory in place of the CEL
- Ran out of dates in the pet care department.
- Ran counts of frozen fish food and frozen reptile feeders.
- Helped clean and face store
- Listened to customers and helped them find what they need across the store.
- Helped maintain policy standards throughout pet care department
- Worked closely with A Tail To Be Told cat adoption group.
- Helped with POG resets.
- Helped pet parents with downloading and activating offers in the petsmart app.
- Weekly deep cleans in pet care
- Processed live animal shipments and fish shipments.
- Processed majority of pet care shipments.
- Encouraged growth in the pet care specialist team.
- Maintenance of fish wall
- Extensive knowledge of animals sold by PetSmart, and many others.
Pet Care Specialist
Pet Smart
Colorado Springs
10.2017 - 11.2021
- Ran pet care department
- Did animal deep cleans and maintenance
- Fish wall maintenance
- Helped with BOPIS orders
- Helped out on cash register
- Helped maintain policy standards
- Extensive knowledge of petsmart animals and many others
- Helped with counts and weekly CEL tasks
- Helped post orders when needed
- Helped pet parents across the whole store
- Helped clean and maintain product
Server and Bartender
Harvey's Mansion
New Bern
04.2016 - 07.2016
- waited tables
- ran food
- knew full menu
- helped clean and maintain restaurant
- helped with some food prep
- helped mix drinks
Server, Host, Bartender
Ruby Tuesday
New Bern
07.2013 - 04.2016
- Sat guests
- maintained wait list
- cleaned and maintained front of house
- waited tables
- mixed drinks
- listened and spoke with guests
- ran food
- helped expo
- Knew full menu
Pet Professional
Aquarium Outfitters
Wake Forest
06.2011 - 06.2013
- Cleaned and Maintained all animals and fish.
- Extensive knowledge of animals and fish
- Cleaned and maintained store and stock
- Helped run bank deposits and change orders
- Helped on register
Pet Professional
Aquarium Outfitters
Wake Forest
09.2005 - 05.2009
- Cleaned and maintained all small animals, birds, and reptiles.
- Helped maintain store
- Extensive knowledge on all store animals, including many exotics.
- Cleaned and maintained fish tanks and pond.
- Extensive knowledge on all fish.
- Helped with bank runs or deposits and change orders
- Helped customers with questions and helped them find what they needed.
Education
High School Diploma -
Wake Forest Rolesville High School
Wake Forest, NC06-2008
Some College (No Degree) - Science
Wake Technical Community College
Raleigh, NCSkills
- Animal care
- Policy compliance
- Customer service
- Team leadership
- Sales support
- Visual merchandising
- Product knowledge
- Live inventory
- Time management
- Employee training
- Effective communication
- Problem solving
- Cash handling proficiency
- Store operations
- Opening and closing coordination
- Workplace safety
- Daily reporting
- Store recovery processes
- Store maintenance
- Bank deposits
- Front end operations
- Task delegation
- Safety and cleanliness standards
- Item ticketing and pricing
- Merchandise recommendations
- Upselling techniques
- Adaptable and flexible
- Order fulfillment
- Return and Exchange Handling
- Friendly and helpful
Timeline
Associate Lead With Keys
PetSmart
09.2023 - Current
Pet Care Specialist
Pet Smart
10.2017 - 11.2021
Server and Bartender
Harvey's Mansion
04.2016 - 07.2016
Server, Host, Bartender
Ruby Tuesday
07.2013 - 04.2016
Pet Professional
Aquarium Outfitters
06.2011 - 06.2013
Pet Professional
Aquarium Outfitters
09.2005 - 05.2009
High School Diploma -
Wake Forest Rolesville High School
Some College (No Degree) - Science
Wake Technical Community College
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