To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Panera Bread
10.2021 - 12.2021
Provided customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Informed customers about special promotions and provided detailed information for various products.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Service of Ministry of Helps
Sanctuary Church
12.2016 - 03.2020
Maintained successfully a clean, valid driver's license to provide reliable transportation for members of my church.
Developed and maintained courteous and effective working relationships with church members and pastors.
Developed team communications and information for meetings.
Customer Service Associate
Bush's Chicken
06.2016 - 05.2017
Helped large volume of customers every day with positive attitude and focused on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Demonstrated items to customers and created customer awareness, interest and sales.
Education
Bachelor of Arts - English
Hampton University
Hampton, VA
05.2025
Skills
MS Office
MS Word
Writing and literacy
Proofreading and editing
Creative writing
Collaboration
Interpersonal communication
Customer service
Critical thinking
Time management
Additional Information
Packed food, labeled food, and checked expiration dates at Central Texas Food Bank.
Volunteered at Sagebrook Nursing and Rehabilitation in Cedar Park, TX, and participated by helping out with the social events, and by singing Christmas songs for the home's annual Christmas caroling event.
Assistant teacher in the children's ministry at the Sanctuary church.
Provided services for the senior community at the Sanctuary church through transportation.
Accomplishments
Received the Young Exercise Physiology Award from Hampton University.
Published the short story, Sentient Burden, on Amazon.
Wrote the audio drama, Paradox Turnpike, that was produced by Austin Community for Youtube.
Received the Grizzly Grit Award in May of 2018 for excelling in academics and maintaining a high GPA.
Received the Passion Award in May of 2019 for showing exemplary commitment to my football team after getting injured.
Involved in Phi Epsilon Kappa at Hampton.
Involved in Student Film Organization at Hampton.
Timeline
Customer Service Associate
Panera Bread
10.2021 - 12.2021
Service of Ministry of Helps
Sanctuary Church
12.2016 - 03.2020
Customer Service Associate
Bush's Chicken
06.2016 - 05.2017
Bachelor of Arts - English
Hampton University
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