Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Cruz

Sterling

Summary

Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.

Overview

4
4
years of professional experience

Work History

Cracker Barrel Host

Ali Kangarloo
11.2021 - Current
  • Greeted and seated guests, ensuring positive first impressions and efficient flow of dining experience.
  • Trained new hosts on operational procedures and customer service standards to enhance team performance.
  • Handled guest inquiries and complaints with professionalism, fostering strong relationships and repeat visits.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Education

Three Young Warriors Christian Academy
Sterling, VA
05-2024

Skills

  • Customer service
  • Dining room management
  • Positive and professional
  • Table bussing
  • Team collaboration
  • Multitasking proficiency

Timeline

Cracker Barrel Host

Ali Kangarloo
11.2021 - Current

Three Young Warriors Christian Academy

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Gabriel Cruz