Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Aleman

Alexandria

Summary

I am experienced with veterinary office procedures and client care. Utilizes excellent communication and organizational skills to facilitate smooth operations. Knowledge of medical terminology and record-keeping ensures accurate and efficient practice management. Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

5
5
years of professional experience

Work History

Veterinary Receptionist/ Assistant

Petmedic Urgent Care
10.2024 - 07.2025
  • Managed appointment scheduling and coordinated patient visits to ensure efficient workflow.
  • Provided exceptional customer service by addressing client inquiries and concerns promptly.
  • Maintained accurate patient records using veterinary management software for improved data integrity.
  • Assisted veterinarians during examinations and procedures, ensuring a smooth operational process.
  • Organized inventory of medical supplies, ensuring availability for daily operations without disruptions.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Assisted veterinarians during examinations and procedures, ensuring optimal patient care.
  • Maintained cleanliness and organization of clinic facilities and equipment for efficient operations.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.

Sales Associate

Lindsay Buick GMC
07.2022 - 08.2023
  • Assisted customers with vehicle selections, addressing inquiries and providing product information.
  • Maintained knowledge of inventory, ensuring accurate display of vehicles on the sales floor.
  • Collaborated with team members to achieve monthly sales targets and enhance customer satisfaction.
  • Conducted follow-up calls to ensure customer satisfaction post-purchase, fostering long-term relationships.
  • Utilized CRM software to track leads, manage customer interactions, and streamline sales processes.
  • Participated in training sessions to improve product knowledge and sales techniques regularly.
  • Demonstrated vehicles to customers, highlighting features and benefits tailored to their needs.
  • Implemented feedback from customers to improve service delivery and enhance overall experience.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Canine Handler

Dogtopia of Gainesville
08.2021 - 08.2022
  • Supervised canine behavior and interactions to ensure a safe, engaging environment for dogs.
  • Conducted daily health assessments of dogs, monitoring physical condition and overall well-being.
  • Implemented training techniques to improve obedience and socialization among different dog breeds.
  • Assisted in managing playgroups, facilitating positive interactions among dogs of varying sizes and temperaments.
  • Maintained cleanliness and organization of facilities, ensuring compliance with health and safety standards.
  • Developed strong relationships with pet owners through effective communication regarding their pets' needs and progress.
  • Collaborated with team members to create enriching activities that promote physical exercise and mental stimulation for dogs.
  • Utilized effective problem-solving skills to defuse and resolve canine behavioral issues.

Restaurant Team Member

Heritage Hunt
10.2020 - 05.2021
  • Delivered exceptional customer service by greeting guests and addressing inquiries promptly.
  • Operated kitchen equipment safely while adhering to food safety standards.
  • Assisted in food preparation, ensuring quality and presentation met restaurant standards.
  • Collaborated with team members to maintain cleanliness and organization of dining area.
  • Handled cash transactions accurately, providing accurate change and receipts for customers.
  • Adapted to fast-paced environment by prioritizing tasks during peak service times.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Education

Associate Of Applied Science - Psychology

Liberty University
Lynchburg, VA

Highschool Diploma -

Battlefield Highschool
Haymarket, VA
06.2022

Skills

  • Teamwork and collaboration
  • Telephone etiquette
  • Medical recordkeeping
  • Prioritization
  • Employee training
  • Proficient in software
  • Customer service
  • Compassionate care
  • Verbal and written communication
  • File organization
  • Medication dispensing
  • Client relations
  • Appointment scheduling
  • Recordkeeping
  • Documentation
  • HIPAA guidelines
  • Medical billing
  • Personal sales
  • Exceptional customer service
  • Healthcare customer service

Timeline

Veterinary Receptionist/ Assistant

Petmedic Urgent Care
10.2024 - 07.2025

Sales Associate

Lindsay Buick GMC
07.2022 - 08.2023

Canine Handler

Dogtopia of Gainesville
08.2021 - 08.2022

Restaurant Team Member

Heritage Hunt
10.2020 - 05.2021

Associate Of Applied Science - Psychology

Liberty University

Highschool Diploma -

Battlefield Highschool

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Gabriela Aleman