Gabriela Avalos
Alexandria
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Proven ability to enhance client satisfaction through effective problem-solving and organization skills. Great at managing appointments and maintaining accurate records, while fostering positive relationships with clients. Tech-savvy and committed to continuous improvement in service delivery.
Overview
5
5
years of professional experience
Work History
Receptionist
Dogtopia
Alexandria, VA
07.2025 - 02.2026
- Greeted and assisted clients, ensuring a welcoming environment for pets and their owners.
- Managed appointments, communicated with clients throughout the day, updated client records, handled walk in customers and drop offs
- Handled incoming calls and inquiries, providing accurate information about services and policies.
- Processed payments and transactions efficiently, ensuring accuracy in financial handling.
- Collaborated with team members to address client concerns, fostering positive relationships with pet owners.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Canine Caretaker
Dogtopia
Alexandria, VA
07.2025 - 02.2026
- Provided daily care and supervision for dogs, ensuring safety and well-being.
- Maintained cleanliness of play areas, outside areas, crates/trays, and facilities, adhering to sanitation protocols.
- Assisted in training sessions, reinforcing positive behaviors and socialization skills.
- Monitored dog interactions, identifying and addressing any behavioral issues promptly.
- Collaborated with team members to enhance service delivery and overall client satisfaction.
- Continually updated knowledge and skills in canine care through ongoing professional development opportunities.
- Reduced instances of behavioral issues among dogs through consistent monitoring and de-escalation techniques
- Handled difficult or aggressive animals calmly and professionally, maintaining safety standards at all times.
- Maintained open communication lines with other team members, ensuring smooth coordination of daily activities.
Mobile Expert
AT&T
Alexandria, VA
06.2024 - 07.2025
- Trained new employees on sales techniques and operational procedures
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Collaborated with team members to achieve monthly sales targets.
Mobile Expert
T-Mobile
Alexandria, VA
01.2023 - 06.2024
- Assisted customers with mobile device selection and plan options
- Provided technical support for device setup and troubleshooting
- Educated customers on features and benefits of T-Mobile services
- Maintained knowledge of current promotions and product offerings
- Resolved customer inquiries efficiently, ensuring a positive experience
- Collaborated with team to enhance customer service processes
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
Shift Leader
Coldstone Creamy
Alexandria, VA
01.2021 - 01.2023
- Led team in daily operations, ensuring efficient service delivery during peak hours.
- Trained new employees on store procedures and customer service standards.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Supervised team during peak hours to ensure efficient operation and customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
West Potomac High School
Alexandria06.2023
Skills
- Organization skills
- Time management
- Phone etiquette
- Multitasking and prioritization
- Customer service
- Problem-solving
- Customer/Client relations
- Greeting and seating clients
- Tech-Savvy
- Team collaboration
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Dogtopia
07.2025 - 02.2026
Canine Caretaker
Dogtopia
07.2025 - 02.2026
Mobile Expert
AT&T
06.2024 - 07.2025
Mobile Expert
T-Mobile
01.2023 - 06.2024
Shift Leader
Coldstone Creamy
01.2021 - 01.2023
High School Diploma -
West Potomac High School