Gabriela Cedillos
Woodbridge
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Courtyard By Marriott
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Bistro Attendant
Courtyard By Marriott
01.2023 - 09.2023
- Enhanced customer satisfaction by providing timely and efficient service.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Assisted in menu development, contributing ideas for seasonal dishes and specials.
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
- Contributed to team efficiency by assisting colleagues during peak hours or when shortstaffed.
- Provided knowledgeable recommendations on menu items helping guests make informed decisions.
- Managed multiple tasks in high-volume environment.
Barista
Starbucks
08.2022 - 01.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Cashier
Rocklands Barbeque And Grilling Co.
03.2019 - 05.2020
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Prepared food orders, cooking on grill and operating fry station.
Education
Associate of Science - Health Sciences
Northern Virginia Community College
Annandale, VA06.2026
High School Diploma -
Gar-Field High School
Woodbridge, VA06.2022
Skills
- Cash Handling
- Customer Service
- Proficient in [Software]
- Problem-solving skills
- Guest Reception
- Payment Processing
- Food Running
- Table Bussing
- Beverage Preparation
- Food safety understanding
Timeline
Front Desk Receptionist
Courtyard By Marriott
10.2023 - Current
Bistro Attendant
Courtyard By Marriott
01.2023 - 09.2023
Barista
Starbucks
08.2022 - 01.2023
Cashier
Rocklands Barbeque And Grilling Co.
03.2019 - 05.2020
Associate of Science - Health Sciences
Northern Virginia Community College
High School Diploma -
Gar-Field High School
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