Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Gabriela Fernandez

Annandale

Summary

Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.

Overview

4
4
years of professional experience

Work History

Server

Army Navy Country Club
Arlington
03.2022 - Current
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Restaurant Hostess

Army Navy Country Club
Arlington
03.2022 - Current
  • Provided menus and answered questions about menu items and specials.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Managed reservations, waitlists, and special requests for large parties.

Front Desk Receptionist

Army Navy Country Club
Arlington
03.2022 - Current
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Handled sensitive information in a confidential manner.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Greeted visitors warmly and directed them to correct personnel or office.

Shift Leader

Dunkin' Donuts
McLean
03.2021 - 01.2022
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Assisted in training new employees on shift operations.
  • Adhered to restaurant policies, maintaining a polished appearance

Education

High School Diploma -

Annandale High School
Annandale, VA
05-2022

Skills

  • Customer service
  • Inventory management
  • Attention to detail
  • Strong work ethic
  • Multitasking and organization
  • Positive guest interactions
  • Data entry
  • Microsoft Office
  • Phone etiquette
  • Document management
  • Schedule management

Affiliations

  • Tennis Player

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Server

Army Navy Country Club
03.2022 - Current

Restaurant Hostess

Army Navy Country Club
03.2022 - Current

Front Desk Receptionist

Army Navy Country Club
03.2022 - Current

Shift Leader

Dunkin' Donuts
03.2021 - 01.2022

High School Diploma -

Annandale High School

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Gabriela Fernandez