Gabriela Rivera
Richmond
Summary
Business Office specialist with 5 years of experience in improving administrative processes and coordinating projects. Demonstrated ability to provide outstanding customer service while managing multiple tasks and priorities effectively.
Overview
6
6
years of professional experience
Work History
Business Office Specialist
MEDRVA
Richmond
03.2024 - Current
- Managed administrative operations, including data entry, confidential file maintenance, and accurate record-keeping, in compliance with HIPAA privacy regulations.
- Communicated with patients regarding procedure quotes, and verified insurance coverage.
- Maintained organized electronic and paper-based filing systems to support clinical and administrative staff.
Research & Development Technician
Spectrum Brands
Blacksburg
11.2021 - 02.2024
- Served as a primary administrative liaison for the supervisor and project teams, coordinating documentation needs and workflow communication.
- Maintained detailed databases and tracking systems, ensuring accuracy, compliance, and efficient information management.
- Created outreach materials such as brochures, banners, and posters for consumer communication.
Multimedia Specialist
Virginia Tech Entomology
Blacksburg
11.2021 - 06.2023
- Created and maintained an organized digital asset library of 300+ files, ensuring accurate metadata and standardized documentation.
- Collaborated with team members to develop educational resources for certification advancement, ensuring the creation of visual content to aid in tracking user progress.
- Edited and captioned educational video materials, ensuring compliance with accessibility standards.
Social Media Intern
Virginia Tech Dining
Blacksburg
10.2019 - 03.2020
- Coordinated with internal departments to support consistent messaging and accurate information flow across platforms.
- Managed and produced weekly content across social media platforms to engage student audiences.
Education
BFA - Art & Art History
Virginia Tech
Blacksburg, VA05-2021
Skills
- Data entry
- Insurance verification
- HIPAA compliance
- Document management
- Office administration
- Electronic health records (EHR) systems
Websites
Timeline
Business Office Specialist
MEDRVA
03.2024 - Current
Research & Development Technician
Spectrum Brands
11.2021 - 02.2024
Multimedia Specialist
Virginia Tech Entomology
11.2021 - 06.2023
Social Media Intern
Virginia Tech Dining
10.2019 - 03.2020
BFA - Art & Art History
Virginia Tech