Gabriela Umanzor
105 Polk Drive Manassas
Summary
Dynamic supervisor with a proven track record at Krispy Kreme, excelling in training and mentoring teams to enhance productivity. Skilled in strategic planning and inventory control, I successfully improved customer satisfaction and streamlined operations, fostering a motivated workforce and implementing effective problem-solving strategies.
Overview
3
3
years of professional experience
Work History
Supervisor
Krispy Kreme
2023.06 - 2026.05
- Supervised daily operations ensuring adherence to quality and safety standards.
- Trained and mentored team members on efficient production processes.
- Implemented inventory control measures to minimize waste and optimize supply levels.
- Monitored staff performance, providing constructive feedback to enhance productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with management to develop strategies for improving customer service experience.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Team Leader Manager
Tractor Supply Company
2025.09 - 2026.02
- Oversaw daily operations ensuring optimal workflow and team productivity.
- Mentored team members, fostering skill development and enhancing performance.
- Implemented process improvements to streamline inventory management procedures.
- Directed staff scheduling to ensure adequate coverage during peak hours.
- Analyzed sales data to identify trends and inform strategic decisions.
- Conducted training sessions on safety protocols and operational best practices.
- Enhanced customer service initiatives, improving overall satisfaction ratings.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Manassas Park High School
8200 Euclid Avenue Manassas Park, VA 20111 United 05.2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff discipline
- Team building
- Processes and procedures
- Process improvement
- Process monitoring and improvement
- Project management
- Safety protocols
- Workflow management
- Problem-solving
- Multitasking Abilities
- Time management
- Computer skills
Additional Information
- I am currently enrolled in a medical assistant program, I obtaining my certification in June. I am eager to gain practical experience in the field, as my coursework has primarily focused on vital signs, drawing blood, and administering injections.
Timeline
Team Leader Manager
Tractor Supply Company
2025.09 - 2026.02
Supervisor
Krispy Kreme
2023.06 - 2026.05
High School Diploma -
Manassas Park High School