Gabriella Favata
Mechanicsville
Summary
Dedicated professional with a proven ability to create calm and comfortable environments for pets, honed through extensive experience in a professional grooming setting. Strong understanding of animal behavior and effective handling techniques, demonstrating adaptability to new roles and challenges. Eager to transition into a new field while leveraging exceptional skills in maintaining high standards of care and meticulous attention to detail. Committed to ensuring the well-being of animals and fostering positive experiences in every interaction.
Overview
3
3
years of professional experience
Work History
Dog Groomer
PetSmart
09.2021 - 09.2024
- Provided professional grooming services to a diverse range of dog breeds, ensuring each pet received personalized care and attention
- Performed bathing, brushing, and styling techniques based on individual breed standards and client preferences
- Utilized specialized tools and equipment to safely trim nails, clean ears, and maintain proper hygiene for dogs
- Implemented effective handling techniques to ensure the safety and comfort of dogs during grooming sessions
- Developed strong relationships with clients by actively listening to their needs and providing exceptional customer service
- Maintained cleanliness and organization in the grooming area, adhering to strict sanitation protocols for the health of both pets and staff members
- Managed appointment scheduling system efficiently, maximizing productivity while accommodating client preferences
- Assisted in training new groomers on best practices for dog handling, grooming techniques, and customer service skills
- Ensured a positive experience for anxious or nervous dogs by utilizing calming techniques such as gentle touch or aromatherapy
- Advised clients on appropriate at-home maintenance between grooming appointments including brushing techniques specific to their dog's coat type
- Demonstrated excellent time management skills by completing multiple groomings within scheduled timeframes without compromising quality
- Resolved customer complaints promptly by addressing concerns professionally while maintaining a high level of empathy
- Safely handled aggressive or difficult-to-groom dogs using behavior modification strategies learned through extensive training
- Cultivated a loyal clientele base through consistent delivery of high-quality workmanship combined with exceptional customer service
- Increased revenue by upselling additional services such as teeth cleaning or flea treatments during grooming appointments
- Maintained accurate records of each dog's medical history, grooming preferences, and any special instructions provided by the owner
- Implemented safety protocols to prevent accidents or injuries during grooming procedures
- Utilized excellent communication skills to educate pet owners on proper coat maintenance, hygiene practices, and overall pet care
- Increased client satisfaction by consistently delivering results that exceeded their expectations
- Maintained a clean and organized work area to ensure efficiency during grooming sessions
- Demonstrated strong attention to detail when performing intricate styling techniques such as hand-stripping or scissoring
- Catered to individual dog temperaments by adapting grooming methods accordingly for shy, energetic, or senior dogs
- Suggested appropriate products for at-home use based on each dog's specific needs such as shampoos or conditioners
- Assisted in training assistant groomers on basic grooming tasks including bathing, drying, brushing etc
- Achieved high customer retention rates through exceptional service quality and personalized interactions with clients
- Incorporated positive reinforcement techniques during grooming sessions to create a calm and enjoyable experience for dogs
- Maintained up-to-date knowledge of breed standards and trends in order to provide accurate advice on suitable styles for different breeds
- Leveraged strong organizational skills when managing multiple appointments simultaneously while maintaining punctuality
- Demonstrated adaptability by successfully working with dogs of various sizes, ages, and temperaments
- Increased salon revenue by suggesting additional services such as nail grinding or teeth brushing
- Fostered trust with pets through gentle handling techniques that ensured their comfort throughout the entire grooming process
- Praised regularly by clients for exceptional attention to detail and ability to bring out the best in their dog's appearance
- Maintained a safe working environment by adhering to health and safety regulations at all times
Education
High school diploma -
Lee Davis High School
Mechanicsville, VA06.2019
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Pet grooming techniques
- Nail trimming
- Continuous learning attitude
- Professionalism and ethics
Timeline
Dog Groomer
PetSmart
09.2021 - 09.2024
High school diploma -
Lee Davis High School