Gabrielle B. Schmidtke
Richmond
Summary
Professional with strong background in customer interactions and service solutions in multiple fields. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting both customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Server
Hermitage Country Club
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Specialist/ Billing Specialist
FIVE Point Kitchen Solutions
07.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Ensured timely issuance of credit notes and adjustments for accurate reflection of client transactions in financial records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed high-volume invoices, ensuring proper coding and approval before processing payments.
Business Development Administrative Assistant
Stevenson Consulting
01.2023 - 07.2023
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Conducted thorough research on industry trends to inform effective strategies for business development.
- Supported business development efforts through participation in industry conferences, networking events, and other promotional activities.
- Identified new business development opportunities by conducting thorough market research and analysis.
Deputy Clerk of the Court
Fauquier County General District Court
11.2021 - 01.2023
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
- Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
Restaurant Shift Manager
Hardee's Restaurant
03.2020 - 09.2021
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Education
HIGH SCHOOL DIPLOMA - advanced placement classes, foreign language
Orange County High School
Orange, Va05.2020
PluggedInVa Paraprofessional Certification Program -
PRACEP Region 9
05.2022
Skills
- Money management
- Active listener
- Problem solver
- Strong work ethic
- Positive attitude
- Adaptive towards change
- Good communication skills
- Billing systems and software
- Computer skills
Timeline
Server
Hermitage Country Club
03.2024 - Current
Customer Service Specialist/ Billing Specialist
FIVE Point Kitchen Solutions
07.2023 - Current
Business Development Administrative Assistant
Stevenson Consulting
01.2023 - 07.2023
Deputy Clerk of the Court
Fauquier County General District Court
11.2021 - 01.2023
Restaurant Shift Manager
Hardee's Restaurant
03.2020 - 09.2021
PluggedInVa Paraprofessional Certification Program -
PRACEP Region 9
HIGH SCHOOL DIPLOMA - advanced placement classes, foreign language
Orange County High School
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