Gabrielle Lott
Sedley
Summary
Results-driven professional with experience at Hampton Farms, excelling in production accuracy and team collaboration. Detail-oriented and determined, I effectively resolved technical issues and ensured ingredient availability, contributing to seamless operations. Proven problem-solving skills and a commitment to excellence enhance my ability to support high-quality processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ingredients Operator
Hampton Farms
Franklin
02.2025 - Current
- Ensured accuracy of product formulas and alignment of production rates with specifications.
- Verified product specifications with supervisors and leads to confirm correct peanuts and necessary ingredients.
- Coordinated with production team to minimize overrun and maintain consistent production flow.
- Ensured ingredients are kept in stock and communicated with coworkers in ensuring materials needed are available and provided.
- Escalate technical problems to maintenance after troubleshooting resolutions have been exhausted.
- Franklin, VA - Ingredients Operator
Call Center Agent
Aucera
Ocala
08.2024 - 12.2024
- Managed remote customer interactions, creating intakes, processing repair requests, escalating system errors, and upselling products while addressing customer needs.
- Provided assistance to customers with inquiries and product information through phone calls, enhancing customer satisfaction.
- Recorded customer interactions and resolved issues in the database, contributing to improved service quality.
- Maintained knowledge of company products and services for effective support.
- Ensured compliance with company standards during customer interactions.
- Ocala, FL - Call Center Agent
Barista Trainer
Aramark Food Services Co.
Richmond
08.2021 - 07.2024
- Trained new baristas on beverage preparation techniques and customer service standards to enhance overall service quality.
- Ensured customer satisfaction while maintaining clean work environment, accurately preparing orders, and completing tasks efficiently.
- Achieved ServeSafe certification to ensure food safety compliance.
- Richmond, VA - Starbucks
Education
Bachelor's of Science - Information Technology
Western Governors University
Millcreek, UT05-2026
High School Diploma -
Southampton Academy
Courtland, VA06-2020
Skills
- Quality Assurance
- Production procedures
- Operational documentation
- Issue resolution
- Problem solving
- Team collaboration
- Adaptability to Change
- Feedback Incorporation
- Detail-oriented
Memberships And Hobbies
- Member of The National Society of Leadership & Success
- Enjoy reading books, from fantasy to ethics.
- Playing video games are good decompressing hobbies.
- Spending time with family are always wonderful moments.
Certification
- ITIL Foundations v4
- CompTIA A+
Timeline
Ingredients Operator
Hampton Farms
02.2025 - Current
Call Center Agent
Aucera
08.2024 - 12.2024
Barista Trainer
Aramark Food Services Co.
08.2021 - 07.2024
Bachelor's of Science - Information Technology
Western Governors University
High School Diploma -
Southampton Academy