Versatile and compassionate professional with a rich background spanning healthcare, administrative support, and family caregiving. With over 6 years in healthcare in both Military and Civilian Healthcare, I have a unique skill set as a Veteran and a mother. Skilled in data analysis and team coordination, I leverage empathetic patient advocacy and operational efficiency to achieve notable outcomes.
Overview
15
15
years of professional experience
Work History
Stay At Home Mother/Family Caregiver
Myself
09.2017 - Current
Managed household operations while nurturing child development. Implemented educational activities, fostering cognitive and social growth.
Devised creative solutions for daily challenges, optimizing family routines. Adapted to evolving needs, ensuring a stimulating home environment.
Balanced multiple responsibilities, from meal planning to budget management. Achieved efficient household operations while prioritizing family well-being.
Coordinated with family members and community resources to enhance child-rearing practices. Fostered a network of support for shared parenting insights.
Maintained meticulous records of child health, development milestones, and educational progress. Ensured comprehensive care and growth tracking.
Medical Office Assistant
James River Family Practice
08.2016 - 09.2017
Provided support services to clinical staff by answering phone, taking messages, researching information, and assisting in problem solving
Managed patient scheduling, triaged calls, and processed new patient data for 5,000+ patient practice.
Provided crucial administrative support, ensuring smooth clinic operations. Demonstrated adaptability in handling diverse tasks, from appointment scheduling to problem-solving.
Conducted comprehensive insurance verification with major providers, including Medicare and Medicaid, minimizing billing errors and improving revenue cycle.
Streamlined administrative processes, significantly reducing patient wait times and improving satisfaction scores in a high-volume medical practice.
Healthcare Specialist 68W
United States Army
02.2010 - 02.2014
Provided critical medical care in high-stress combat situations. Trained and mentored junior medics, enhancing unit readiness and operational effectiveness.
Managed medical supplies inventory, optimizing resource allocation. Implemented new triage protocols, reducing patient wait times and improving overall care quality.
Maintained health records, patient charting and clinical files in fast-paced environment. Ensured compliance with military and healthcare regulations.
Developed field-specific medical procedures, adapting to challenging environments.
Coordinated with multi-disciplinary teams for comprehensive patient care. Facilitated smooth transitions between field medics and hospital staff.
Education
Healthcare
Peninsula Community College
Hampton
High School Diploma -
Archbishop Hoban Highschool
Akron, Ohio
05-2008
Skills
Patient Advocacy
Data Analysis
Team Coordination
Administrative Support
Compassionate, Empathetic, Respectful
Timeline
Stay At Home Mother/Family Caregiver
Myself
09.2017 - Current
Medical Office Assistant
James River Family Practice
08.2016 - 09.2017
Healthcare Specialist 68W
United States Army
02.2010 - 02.2014
Healthcare
Peninsula Community College
High School Diploma -
Archbishop Hoban Highschool
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