Gabrielle Poe
Hampton,VA
Summary
Dynamic customer service professional with extensive experience at Everise, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through effective communication and training initiatives. Proficient in Microsoft software and committed to continuous improvement, fostering a culture of excellence and collaboration within teams.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Everise
04.2022 - Current
- Resolved customer inquiries through effective communication and issue resolution strategies.
- Utilized CRM software to document interactions and track customer feedback.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new team members on best practices for customer engagement and support tools.
- Managed high-volume call queues while maintaining quality service standards.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Trained new representatives on company policies, systems, and best practices for customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Manages Approximately 30 incoming calls, per day from customers and providers if not more
Trainer Marketplace Insurance
Everise
09.2025 - 12.2025
- Developed and delivered training programs to enhance employee performance and compliance.
- Collaborated with management to identify training needs and create tailored learning solutions.
- Implemented evaluation methods to assess training effectiveness and adjust curricula as necessary.
- Facilitated workshops and seminars, promoting engagement and knowledge retention among participants.
- Utilized learning management systems to track progress and maintain accurate training records.
- Analyzed feedback to continuously improve training materials and methodologies for better outcomes.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Front Desk Receptionist
Riverside Regional Medical Center
03.2021 - 10.2023
- Managed patient check-in processes, ensuring a smooth and welcoming experience.
- Coordinated communication between departments to streamline patient flow and enhance efficiency.
- Utilized electronic health record systems to maintain accurate patient information and appointment schedules.
- Assisted patients with inquiries, providing clear information about services and directing them as needed.
- Implemented process improvements that reduced wait times and increased overall patient satisfaction levels.
- Oversaw daily front desk operations, ensuring compliance with hospital policies and procedures.
- Processed patient intake forms, verifying accuracy of information for seamless check-in procedures.
- Utilized electronic health record systems to maintain accurate patient data and streamline workflows.
- Trained new front desk staff on operational procedures and customer service excellence.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Certified Nursing Assistant
Riverside Regional Medical Center
03.2020 - 10.2022
- Assisted patients with daily living activities, ensuring comfort and care continuity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Collaborated with healthcare team to develop individualized patient care plans.
- Implemented best practices for infection control, enhancing patient safety measures.
- Advocated for patient needs within interdisciplinary teams to improve overall care quality.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Receptionist Assistant
Simple Signings
01.2017 - 06.2020
- Managed front desk operations, ensuring efficient client interactions and appointment scheduling.
- Assisted in preparing documents for signings, maintaining accuracy and compliance with legal requirements.
- Coordinated communication between clients and notaries, enhancing service delivery and satisfaction.
- Streamlined filing system, improving accessibility of client records and documentation processes.
- Oversaw daily office operations, identifying areas for process improvements to enhance workflow efficiency.
- Resolved customer problems and complaints.
Education
High School Diploma -
Kecoughtan High School
Hampton VaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
sign language
Elementary
Timeline
Trainer Marketplace Insurance
Everise
09.2025 - 12.2025
Customer Service Representative
Everise
04.2022 - Current
Front Desk Receptionist
Riverside Regional Medical Center
03.2021 - 10.2023
Certified Nursing Assistant
Riverside Regional Medical Center
03.2020 - 10.2022
Receptionist Assistant
Simple Signings
01.2017 - 06.2020
High School Diploma -
Kecoughtan High School