Gail HardyPatterson

The Program Administrator supervises the delivery of services to adults wit . Our mission is to help our individuals live happy, healthy, and fulfilling lives in the community. The Program Administrator provides necessary administrative, hands-on support and supervision to Sponsors, their Support staff to enable them to fulfill this mission.

CORE JOB RESPONSIBILITIES

Develop and maintain functional goals for individuals as they are written in their Part V plan of supports

Work with staffing, families, case managers and any other colleague that serves or have an interest of the individual served

Provide significant input regarding budget, personnel and policy issues to ensure smooth coordination of scheduling and maximization, identifying needs and coordinating staffing.

Conducts investigations and enacts contingency plans as needed, escalates issues to senior management, makes recommendations for and directs implementation of preventive measures.

Reviews performance results to target, create and implements corrective measures with authorization.

Contributes to daily, weekly and monthly and annual planning processes as appropriate.

Monitor and assist staff in implementing person centered reviews and annual reviews to determine individual needs and update annually.

Ensure adherence to all DD services policies and procedures.

Attend and satisfactorily complete all required in-service training.

Ensured that monthly fire drills were performed by the Operations Manager along with results from Monthly Inspections of all Residential sites.

Maintain sufficient understanding of and comply with all laws as well as Human Rights, Medicaid and Licensing requirements. Ensured that all information for residents is properly mantain, properly secured and remains confidential.

Identify process improvements with supervisors and Team Managers to identify and implement viable solutions.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Met with the Management Team monthly to get updates, input changes and improvements monthly
• Provided significant input regarding budget, budget, personnel and policy issues to ensure smooth coordination of scheduling and maximization of conditions, identifying needs and coordinating staffing for the site.
• Interviews and provides substantial input into hiring, pay and retention fo employees.
• Identified escalating behaviors at-risk behaviors and assisted implementing behavioral de-escalating programs/processes through the use of Behavior Specialists, Case Managers, etc of an approved behavioral intervention techniques.
• Acted as the Risk Manager, looking at Crisis Reports, collecting data and analyzing current risks and identifying potential risks that are affecting the company.