Gale Kelley
Richmond
Summary
Dynamic and customer-focused professional with a proven track record at Whole Foods Market, excelling in service excellence and teamwork. Skilled in problem-solving and product knowledge, I enhance guest experiences while efficiently managing operations. Recognized for building strong relationships and training new team members to foster a collaborative work environment.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Knowledgeable [Desired Position] with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Prep Foods Team Member
Whole Foods Market
03.2022 - 07.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Server/Host
CanCan Brasserie
08.2017 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Front Desk Guest Service Representative
Salon Del Sol
02.2015 - 08.2017
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Contributed to increased hotel revenue by upselling room upgrades and additional services when appropriate.
- Maintained accurate records of guest reservations, payments, and special requests, ensuring seamless experiences.
- Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.
- Developed strong rapport with returning guests, fostering loyalty through personalized service experiences.
Education
No Degree - Biological And Physical Sciences
Virginia Commonwealth University
Richmond, VA06-2027
Associate of Science - Biological And Physical Sciences
Northern Virginia Community College
Annandale, VA06-2014
GED -
Robert E. Lee High School
Springfield, VASkills
- Service excellence
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Detail-oriented analysis
- Collaborative problem-solving
- Flexible schedule
- Skilled in digital tools
- Organizing work stations
- Customer-focused complaint resolution
- Product knowledge
- Relationship building
Certification
- Certified Food Safety, [Wholefoods Market] - 2024-2025
Timeline
Prep Foods Team Member
Whole Foods Market
03.2022 - 07.2025
Server/Host
CanCan Brasserie
08.2017 - 09.2022
Front Desk Guest Service Representative
Salon Del Sol
02.2015 - 08.2017
No Degree - Biological And Physical Sciences
Virginia Commonwealth University
Associate of Science - Biological And Physical Sciences
Northern Virginia Community College
GED -
Robert E. Lee High School
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