Garland Anderson
Powhatan
Summary
Deliberate Business Executive with years of experience collaborating cross-functionally with team members to run all aspects of organization. Clear communicator with detail-oriented team leadership, conflict resolution and project oversight expertise. Growth-minded budget manager with clarity in market-focused planning and collaborative strategy development.
Overview
24
24
years of professional experience
Work History
President of Operations
Sout East Kennel Club
02.2019 - 05.2023
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and outlined processes for achievement.
- Acquired space for renovations, planning and office expansion and handled overall project management.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Drove short-term and advanced promotional initiatives and planning processes.
Help Desk Analyst
Modis
09.2010 - 11.2010
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
Help Desk Specialist
Modis
08.2007 - 08.2008
- Deployed devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.
- Learned and implemented new software testing procedures.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Purchased, setup and installed new computers.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
Desktop Support Technician
Titan L3
05.2005 - 07.2007
- Purchased, setup and installed new computers.
- Worked with various systems, software and peripherals and various types of electronic instruments.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
System Administrator
US Army
09.1999 - 01.2004
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
Education
High School Diploma -
Mills E. Godwin High School
Richmond, VACyber Security
Comptia Security +
10-2024
Skills
- Customer Service Optimization
- Help Desk Support
- Knowledge Base
- Technical Support
- Closing Tickets
- Customer Support
- Security operations center
- Incident response
- Data security
- Compliance monitoring
- Incident response management
- SIEM management
Timeline
President of Operations
Sout East Kennel Club
02.2019 - 05.2023
Help Desk Analyst
Modis
09.2010 - 11.2010
Help Desk Specialist
Modis
08.2007 - 08.2008
Desktop Support Technician
Titan L3
05.2005 - 07.2007
System Administrator
US Army
09.1999 - 01.2004
High School Diploma -
Mills E. Godwin High School
Cyber Security
Comptia Security +
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