Garnett Gilbert
Carrollton
Summary
Dynamic and results-driven employee with strong customer service skills, honed at PepsiCo. Proven ability to enhance operational efficiency with customer relationships, leading to increased repeat business. Adept at time management and problem-solving, consistently achieving team goals while maintaining a positive work environment.
Overview
9
9
years of professional experience
Work History
FSV Driver
PepsiCo
07.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Contributed to team meetings with feedback on route efficiencies, safety, and driving protocols.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Warehouse Worker
PepsiCo
05.2019 - 07.2022
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Warehouse Order Picker
Walmart Distrbution
02.2018 - 05.2019
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Achieved consistent punctuality and attendance, demonstrating commitment towards meeting warehouse performance objectives.
- Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
Assistant Dairy Lead
Martin’s Foods
01.2017 - 02.2018
- Collaborated with cross-functional teams to identify opportunities for process improvements and increased efficiency in the dairy department.
- Monitored product shelf life closely to minimize waste due to spoilage or expiration dates being exceeded.
- Maintained accurate records of all dairy-related activities, including production volumes, quality control reports, and employee hours worked.
- Coordinated daily operations, ensuring smooth workflow and timely completion of tasks.
- Enhanced dairy production efficiency by implementing streamlined processes and optimizing equipment usage.
- Developed strong relationships with suppliers to ensure consistent delivery of high-quality products at competitive prices.
- Optimized scheduling practices to maximize efficiency while minimizing labor costs.
- Increased staff productivity by providing ongoing training, mentorship, and performance evaluations.
Customer Service Associate
Martin’s Foods
08.2016 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Reduced issue resolution time by streamlining communication between departments.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
High School Diploma -
Surry County High School
Surry, VA06.2016
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Hard Working
- Works Great with Colleagues
Timeline
FSV Driver
PepsiCo
07.2022 - Current
Warehouse Worker
PepsiCo
05.2019 - 07.2022
Warehouse Order Picker
Walmart Distrbution
02.2018 - 05.2019
Assistant Dairy Lead
Martin’s Foods
01.2017 - 02.2018
Customer Service Associate
Martin’s Foods
08.2016 - 01.2017
High School Diploma -
Surry County High School
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