Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garo Schminke

Herndon

Summary

Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.

Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.

Skilled Dispatcher with background in coordinating and directing vehicles, equipment, or staff according to regulations and established policies. Known for strong problem-solving capabilities, clear communication skills, and ability to stay calm under pressure. Demonstrated success in optimizing routes, managing crisis situations effectively, and improving response times. In previous roles have enhanced operational efficiency significantly while maintaining high standards of safety.

Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.

Analytical and organized professional with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems.

Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.

Overview

7
7
years of professional experience

Work History

Dispatcher

PladCloud
Herndon
12.2022 - 10.2023
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Maintained logs of all incoming calls and assigned tasks.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Scheduled loads according to priority and available equipment.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Updated records of driver locations, delays, and cancellations.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Mentored junior team members and managed employee relationships.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily delivery and work schedules to maximize coverage.
  • Oversaw communications within assigned territories.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Arranged for repairs to restore service and schedules.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Received and dispatched calls for emergency services.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Participated in team meetings discussing changes in procedures or processes.
  • Prepared daily work and run schedules.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Assigned drivers to appropriate routes based on customer needs.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.

Amazon Delivery Driver

PladCloud
Sterling
02.2022 - 12.2022
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Navigated routes with relevant map programs and GPS systems.
  • Utilized GPS and maps for efficient route planning.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Transported and safely delivered items to prevent damage or loss.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Utilized street maps to plan and determine most efficient routes.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Checked tires for proper inflation before leaving on each route.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Handled merchandise in accordance with product handling standards.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.

Automotive Technician

Va Tire
Ashburn
12.2021 - 02.2022
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Kept detailed records of repairs, labor involved and parts used.
  • Monitored shop equipment to maintain safe working condition.
  • Maintained a clean working environment at all times.
  • Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.

Amazon Delivery Driver

Freedom Analytics
Sterling
08.2020 - 12.2021
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Navigated routes with relevant map programs and GPS systems.
  • Utilized GPS and maps for efficient route planning.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Transported and safely delivered items to prevent damage or loss.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Notified customers of delays to decrease calls to support.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Checked tires for proper inflation before leaving on each route.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Handled merchandise in accordance with product handling standards.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Non CDL Truck Driver

JK Moving Services
Sterling
05.2017 - 05.2020
  • Processed shipment documents neatly and efficiently for each load.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Verified load counts against shipping papers; notified supervisor if discrepancies were found.
  • Assisted with loading and unloading activities when necessary to help ensure efficient operations.
  • Loaded and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Conducted periodic maintenance checks on trucks; reported any issues needing repair immediately.
  • Notified dispatchers about arrival times at destinations so that unloading schedules could be coordinated accordingly.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Responded promptly to roadside assistance calls; performed minor repairs when needed.
  • Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
  • Reported delays, accidents or other traffic incidents to dispatch office immediately.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
  • Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
  • Followed all applicable traffic laws and maintained safe driving practices at all times.
  • Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
  • Planned routes using personal knowledge and GPS mapping software to optimize strategies.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Complied with hazardous material regulations while transporting materials requiring special handling.
  • Checked vehicle before and after trips for mechanical items and safety issues.
  • Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Adhered to company policies and procedures while operating vehicles safely within local areas.
  • Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
  • Kept vehicles in good operating condition with thorough inspections and basic maintenance.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Followed detailed route plans provided by dispatcher; adjusted routes as required due to road closures or other factors.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Utility Line Locator

Ultiquest
Manassas
08.2016 - 05.2017
  • Communicated effectively with supervisors, coworkers and customers regarding project updates and progress reports.
  • Trained new locators on industry-specific software and tools.
  • Worked with truck-mounted reels to complete large installation projects.
  • Responded quickly to emergency requests from customers regarding their underground utility lines.
  • Located underground utility lines using radio detection and acoustic listening devices.
  • Maintained records of all utility line locations for future reference.
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Located and determined depths of underground facilities and lines using equipment.
  • Communicated with customers to access work areas and explain work.
  • Followed strict safety guidelines while working in hazardous environments such as confined spaces or near live power lines.
  • Participated in training sessions designed to improve knowledge and understanding of safety protocols when working around active utilities.
  • Searched for underground utilities in various weather conditions and notified supervisor of field issues.
  • Reported any problems or discrepancies in the utility line locations to supervisors.
  • Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation.
  • Prepared detailed reports outlining findings from field investigations and recommended corrective actions.
  • Completed inspections on utilities to assess safety and compliance with applicable regulations.
  • Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
  • Performed tests to ensure accuracy of locating equipment.
  • Adhered to local regulations and industry standards when performing work activities.
  • Utilized high-tech locating equipment such as ground penetrating radar, electromagnetic induction and digital mapping systems.
  • Identified and sketched locations of utility lines and marked areas of existing utilities for future usage.
  • Filled out daily paperwork based on locations and findings for delivery to professionals.
  • Located underground utilities prior to work being completed.
  • Inspected construction sites for possible interference with existing utility lines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Associate of Arts - Psychobiology

San Diego Mesa College
San Diego, CA
05-1999

Some College (No Degree) - Business

University of San Diego
San Diego, CA

Some College (No Degree) - Psychology

California University San Marcos
San Marcos, CA

Skills

  • Dispatch coordination
  • Route optimization
  • GPS tracking
  • Customer service

Problem Solving

Working with people including coworkers and customers

The ability to balance what needs to be done with what is expected

Not making promises that can’t be kept

Listening to all sides

Articulating what the goals are

Putting people in positions to be successful by recognizing their strengths

Articulating what needs to be done

Asking relevant questions

Doing what I can to make things better

Communicating with coworkers by explaining to them what the tasks are what is expected of them and communicating to them if they need help and what can I do to help

Being a proactive thinker

Caring about the job

Taking intrinsic pride in doing a great job

Learning from mistakes

  • Emergency response
  • Record keeping
  • Safety compliance
  • Vehicle maintenance
  • Equipment operation
  • Logistics management
  • Team collaboration
  • Problem solving
  • Effective communication
  • Time management
  • Training and mentoring
  • Routing orders
  • Adaptability and flexibility
  • Adjusting routes
  • Repair planning
  • Service vehicle dispatch
  • Work order generation
  • Vehicle coordination
  • Delivery support
  • Process improvement
  • Traffic monitoring
  • Coordinating urgent deliveries
  • Reliability
  • Organizational skills
  • Negotiation
  • Stress management
  • Problem-solving aptitude
  • Handle communications
  • Vehicle tracking
  • Route planning
  • Dispatching field personnel
  • Incident reporting
  • Critical thinking
  • Schedule coordination
  • Relationship building
  • Goal setting
  • Monitoring field personnel
  • Calendar and scheduling software
  • Prioritization
  • Delegating work
  • Strategy development
  • Closing tickets
  • Service requests
  • Regulatory compliance
  • Distance estimation
  • Fleet dispatching
  • Interpersonal communication
  • Customer request management
  • Navigation support
  • Data entry
  • Speech clarity
  • Relay work orders
  • Route navigation
  • Time management abilities
  • Conflict management
  • De-escalation techniques
  • Dispatch software
  • Dispatch recordkeeping
  • Tracking systems
  • Service planning
  • Materials ordering
  • Improving operations
  • Work crew dispatching
  • Stress tolerance

Timeline

Dispatcher

PladCloud
12.2022 - 10.2023

Amazon Delivery Driver

PladCloud
02.2022 - 12.2022

Automotive Technician

Va Tire
12.2021 - 02.2022

Amazon Delivery Driver

Freedom Analytics
08.2020 - 12.2021

Non CDL Truck Driver

JK Moving Services
05.2017 - 05.2020

Utility Line Locator

Ultiquest
08.2016 - 05.2017

Associate of Arts - Psychobiology

San Diego Mesa College

Some College (No Degree) - Business

University of San Diego

Some College (No Degree) - Psychology

California University San Marcos

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Garo Schminke