Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garrett Griggs

Hampton

Summary

Dynamic Patch Management Lead at Computer World Services with experience in Endpoint Security and vulnerability remediation. Proven ability to enhance system performance and ensure 24/7 operational coverage. Skilled in Windows Server environments and adept at team leadership, fostering collaboration while driving impactful software deployment initiatives.

Overview

4
4
years of professional experience

Work History

Patch Management Lead

Computer World Services
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Responsible for creating an ongoing schedule involving three different shifts in order to ensure 24/7 coverage as a part of contractual responsibilities.
  • Conducts interviews determining candidates best suited to join the team.
  • Performs both onboarding and training of new hires.
  • Provides software assessment and remediation of vulnerabilities AFNET wide as a part of a 24/7 running team.
  • Detail oriented Patch Management technician with experience in Endpoint Security using the Tanium platform. Experienced in Vulnerability assessment and response.
  • Provides remote Systems Administration to both assess and mitigate vulnerabilities across both NIPR and SIPR enclaves.
  • Experienced in using administering devices via Office 365, Microsoft Intune and MECM integrated with Intune.
  • Technical Skills:Windows 10/11, Windows Server 2012/2016/2019, Active Directory Users and Computers, DNS.
  • Using Tanium platform for Endpoint Security, querying devices, pushing/rolling back updates, using Trends for tracking, using Deployments module to monitor ongoing software deployment.

Enterprise Service Desk Agent - Senior

Peraton
10.2023 - 04.2024
  • Supports the Active Directory structure and domain controller operations
  • Provides remote Systems Administration for the data center and ISN systems, and software support for the EITSM toolsets in our data center and ISN systems
  • Any issues not resolved by the Tier 2 Team will be escalated to this team, for advanced troubleshooting
  • Coordinates OEM vendor activities when needed (upgrades, repairs), and contributes to system design and engineering when needed

    *Provide diagnosis for system software / hardware failures and assist in developing solutions
  • Provide accurate, detailed, and timely updates to tickets and projects
  • Monitor the network, applications, configurations, server configurations, net flows, logs, device tracker, virtualization, database performance, storage performance, and patch management
  • Identify, document, and resolve end-user issues/problems encountered on network/computing equipment
  • Performs System, Performance, and Environmental Monitoring

Patch Management Operator

Secure Systems Solution, SSI INC.
03.2023 - 08.2023
  • Using Microsoft Endpoint Configuration Manager, managed configurations and updates of software including Microsoft applications, third-party applications, engineering documents, and engineering changes for the United State Air Force domain. This included support for bases all over the world, including North America, Southeast Asia, and Europe.
  • Working experience with Security Technical Implementation Guide (STIG), DoD Information Assurance
    polices on both NIPR and SIPR environments.
  • Created and deployed packages for SDC (standard desktop configuration) applications such as
    Microsoft Edge, Mozilla Firefox, Google Chrome, and many others.
  • Developed baseline deviations in order to provide approved changes to software and endpoints.
  • Utilize Tanium(ARAD) in order to both analyze device configurations/installed applications, generate
    reports, and push out software updates to workstations and servers

Computer Equipment Support III

Alaka`ina Foundation Family of Companies
03.2022 - 03.2023

Technical Help Desk SMIT

SAIC
07.2021 - 03.2022

Education

Bachelor of Science - IT Network Security

ECPI University
Virginia Beach, VA
10-2018

Skills

    Windows, Linux, macOS), networking protocols (TCP/IP, DNS, DHCP)

    Windows 10/11

    Windows Server 2012/2016/2019

    Networking protocols (TCP/IP, DNS, DHCP)

Timeline

Patch Management Lead

Computer World Services
07.2024 - Current

Enterprise Service Desk Agent - Senior

Peraton
10.2023 - 04.2024

Patch Management Operator

Secure Systems Solution, SSI INC.
03.2023 - 08.2023

Computer Equipment Support III

Alaka`ina Foundation Family of Companies
03.2022 - 03.2023

Technical Help Desk SMIT

SAIC
07.2021 - 03.2022

Bachelor of Science - IT Network Security

ECPI University

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