Garrett Mercier
Golden Corral Buffet and Grill
Virginia Beach
2
Languages
15
years of professional experience
Work History
Server
2 Years 9 Months- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and presentation for buffet-style offerings.
- Maintained cleanliness and organization of dining area and serving stations.
- Collaborated with team members to ensure efficient meal service during peak hours.
- Supported training of new staff on restaurant policies and procedures.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Bartender
4 Years- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed drink preparation and inventory control, ensuring consistent quality and availability of beverages.
- Trained new staff on bar operations and customer interaction, fostering a collaborative team environment.
- Coordinated special events, customizing menus to meet client needs and preferences while maximizing efficiency.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Developed strong relationships with regular patrons, contributing to increased repeat business and community engagement.
- Monitored compliance with health and safety regulations, maintaining high standards of cleanliness throughout the bar area.
Assistant Manager/server/bartender
9 Years 1 Month- Led team in executing daily operations to enhance customer satisfaction and service quality.
- Developed training programs for staff, fostering skill advancement and operational efficiency.
- Streamlined communication channels between departments, improving collaboration and workflow effectiveness.
- Implemented performance metrics to assess team productivity and identify areas for improvement.
- Mentored junior staff, promoting professional growth and enhancing team dynamics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
Service prioritization
Quality control
Food safety practices
Performance improvement
Suggestive selling
Guest relations management
Beverage preparation
Task prioritization
Languages
Spanish
Full Professional
tagalog
Professional Working
Timeline
Server
Golden Corral Buffet and Grill
08.2023 - 05.2026Read More
Server/Bartender
Froggies Cantina By The Bay
03.2019 - 03.2023Read More
Assistant Manager/server/bartender
Seacrest
05.2011 - 06.2020Read More
Kempsville High School
High School Diploma
Read More