Gary Craig
Agile Scrum Master
Bumpass
Summary
A Certified Scrum Master with over 20 years experience as a Master Application Security Administrator, Data Workflow Developer and Administrator. Former Leader of local non-profit organization and founder of the 501c3 to build and maintain public access bicycle facility and administers youth programs using cycling to teach life skills and provide positive development outcomes.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Agile Scrum Master
Truist Bank
01.2021 - Current
- Championed Agile best practices within the organization, driving adoption across multiple teams in Cyber Security.
- As the Senior Scrum Master and leveraging my 20+ years as an IT Professional, established myself as SME on Rally, ServiceNow, Miro and other productivity tools for Agile practitioners across Cyber Security.
- Streamlined workflow processes by identifying inefficiencies and recommending improvements to eliminate bottlenecks including establishment of ServiceNow to Rally intake processes that created user stories on team backlogs.
- Empowered self-organizing teams by providing guidance on roles, responsibilities, and decision-making authority within the Scrum framework.
- Created an Agile Community of Practice for agile practitioners across Cyber Security to openly share experiences, leverage others expertise in problem solving and create a general local support community for Agility.
- As Servant Leader for teams adopting Agile methodologies, guided and assisted Product Owners in building their Product and team backlogs with ranked Epics, Features and User Stories.
- Established Sprint and PI based metrics (Burndown, Velocity, Cycle Time, CFD, Completion Ratios, Backlog Health) to help teams monitor their performance, identify opportunities for process improvement and share with leadership the value the teams deliver.
- Lead team thru the agile ceremonies (Daily Scrum, Sprint Planning, Sprint Reviews, Backlog Refinement, Retrospectives) with open and honest dialogue where teammates feel comfortable based on mutual trust shared amongst the team.
Track Operator - Volunteer Role
Richmond BMX 501c3 Non-Profit
01.2013 - 11.2022
- Lead 10+ person 100% volunteer organization for the purpose of building and maintaining an "Open to the Public" bike riding facility and hosting over 30 racing and more than 70 practice and coaching events annually.
- Directed major improvements by conceptualizing best solutions and implementation plan, creating detailed work plans to organize volunteers, supplies and equipment and leading work days with 20+ volunteers.
- Plan and lead race day programs, organizing 10+ volunteers over 5 hour events for more than 30 race events annually including events that draw 300+ participants over 2 day race weekends.
- Develop rider training and development programs targeted toward both new and experienced riders.
- Innovate new methods and solutions for track design including one of less than 10 tracks nationally (out of 315) to use crushed stone for a surface and the only track in the country to use concrete pavers instead of asphalt for permanent surfaces.
- Improved track from 50th percentile ranking nationally (150th out of 300 total tracks), to top 15th percentile ranking nationally (46th out of 315 total tracks).
- Grown membership by more than 100% in less than 5 years.
Scrum Master
Markel Corp.
03.2020 - 05.2020
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Partnered with product owners and release train managers to establish two new teams while stabilizing productivity as teams moved to virtual model due to COVID-19.
Regulatory Reporting Process Manager
Capital One
01.2015 - 12.2019
- Designed, implemented, and supported monthly batch workflows including more than 300 individual jobs, multi-layered dependencies and time sensitive executions in BCM Software and CA Automic enterprise workflow management tools.
- Led early adoption of enterprise wide move to Cloud Based CA Automic workflow tool, re-engineered existing workflows in previous tool to run efficiently in CA Automic cloud environment.
- Reported on progress to leadership, troubleshooting job failures and data validation issues.
- Delivered all results on tight monthly deadlines without missing a single deadline in 4+ years.
- Designed, developed and supported new workflows for new Single Counterparty Credit Limit Regulatory Reporting requirement, delivering both daily and monthly workflows for monitoring and monthly reporting requirements.
Regulatory Reporting Security Administrator
Capital One
12.2012 - 12.2019
- Designed, developed, implemented and supported the Application Security Design Model for the Moody's Risk Authority software which produce quarterly earnings statements and Regulatory Reports.
- Created, implemented, documented, and managed access controls and process definitions, providing governance structure for the Moody's applications.
- Acted as primary point of contact for all Tech related audit inquiries from both internal and external auditors.
- Created, implemented, documented, and managed numerous user audits based on activity and level of access as well as full annual reviews of all security designs and users with the business managers and application owners.
Scrum Master
Capital One
05.2018 - 10.2018
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Teamed with Development team members to identify and remove impediments by reaching out to other groups and creating collaborative relationships that enable teams to deliver on objectives.
- Partnered with Product Owner in Product Backlog reviews and cleanup.
- Performed for six months as team's Scrum Master while performing other job duties.
PeopleSoft/Hyperion Lead Security Administrator
Capital One
05.2005 - 12.2012
- Designed, developed, implemented and supported enterprise wide security design for PeopleSoft Finance, PeopleSoft HR, and Hyperion product suites with 1000+ professional users and 20,000 self service (Procurement, T&E, HR) users.
- Created and managed access controls and process definitions, providing governance structure to enterprise applications.
- Provided all reports, documentation, and information relating to security to internal and external auditors.
- Review findings, assess accuracy, determine and implement remediation plans.
- Developed and executed numerous user audits based on activity and level of access as well as full annual reviews of all security designs and users with the business managers and application owners.
PeopleSoft Security Specialist
Capital One
01.2002 - 05.2005
- Provided user security administrator services for HR and Finance production systems and over 20 non-production environments.
- Assisted with Design, development, and maintenance of profiles, roles, and permission lists for new and existing functionality.
- Troubleshoot and resolve any security related user issues.
- Performed audits of 1200+ PeopleSoft users on a monthly, quarterly and yearly basis.
- Created and maintain How-to process documentation for all PeopleSoft Finance security administration.
- Designed, implemented, and support functional database used for tracking all access requests from start to finish and serve as system of record for all PeopleSoft Users.
Recruiting Coordinator
Capital One
10.2000 - 12.2001
- Assist Recruiters with scheduling interviews, travel for onsite visits and onsite interviews for identified candidates.
Customer Relations
Capital One
11.1999 - 10.2000
- Received incoming calls from cardholders and merchants and provided requested information.
Education
Bachelor of Science - Database Administration, Business Administration
Strayer University
Washington, DC 07.2002 - 05.2005
A.A. Degree - Architecture Design
Hillsborough Community College
Tampa, FL 01.1994 - 05.1997
Skills
Scurm and Kanban framework
Agile methodology
Jira and Version One project management tools
Oral and written communication
Public Speaking and Presentation
Conceptual thinking
Excellent problem-solving abilities
Coaching
Microsoft Suite and Google G-Suite Mastery
Certification
CSM - Certified Scrum Master from Scrum Alliance
Timeline
Agile Scrum Master
Truist Bank
01.2021 - Current
Scrum Master
Markel Corp.
03.2020 - 05.2020
Scrum Master
Capital One
05.2018 - 10.2018
Regulatory Reporting Process Manager
Capital One
01.2015 - 12.2019
Track Operator - Volunteer Role
Richmond BMX 501c3 Non-Profit
01.2013 - 11.2022
Regulatory Reporting Security Administrator
Capital One
12.2012 - 12.2019
PeopleSoft/Hyperion Lead Security Administrator
Capital One
05.2005 - 12.2012
Bachelor of Science - Database Administration, Business Administration
Strayer University
07.2002 - 05.2005
PeopleSoft Security Specialist
Capital One
01.2002 - 05.2005
Recruiting Coordinator
Capital One
10.2000 - 12.2001
Customer Relations
Capital One
11.1999 - 10.2000
A.A. Degree - Architecture Design
Hillsborough Community College
01.1994 - 05.1997