Accomplished leader with a proven track record at Domino's Pizza, enhancing team performance and customer satisfaction. Expert in operations management and strategic planning, with a knack for fostering strong client relationships and driving profitability. Skilled in leadership and problem resolution, achieving significant market share growth through innovative strategies.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
20
20
years of professional experience
Work History
General Manager
Which Wich Superior Sandwiches
08.2024 - Current
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Pastor
Fundamental Baptist Church
07.2019 - 01.2025
Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
Provided spiritual care through visitation, counseling, and prayer.
Officiated special services such as weddings, funerals, baptisms, and nursing home services.
Strengthened relationships between families by initiating regular events and workshops catered to their needs.
Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
Oversaw administration and management of all areas of ministry.
Provided spiritual and administrative leadership to church and managed daily operations.
Upheld church governance structure by effectively managing staff and volunteer teams while ensuring adherence to established policies and procedures.
Led programs such as worship, study, fellowship, and service opportunities.
Advised couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.
Empowered church volunteers through training sessions and ongoing support, enhancing their ability to serve the congregation effectively.
Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
Managed church operations, ensuring proper allocation of resources and budget management.
District Manager
Papa John's Pizza
08.2019 - 08.2023
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
District Manager
Little Caesars Pizza
11.2017 - 07.2019
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Regional Manager
Domino's Pizza
08.2008 - 09.2017
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Established and maintained operational standards for 21 locations.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Supervised staff to optimize brand expansion initiatives and productivity.
Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
Assistant Manager
Dairy Queen Grill & Chill
08.2004 - 08.2008
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - Pastoral Theology
Calvary Baptist Bible College
King, NC
05-2015
Certificate of Technical Studies - Phlebotomy
Skyline Technical Institute
Roanoke, VA
01-2011
Skills
Leadership and Team Building
Problem Resolution
Operations Management
Customer Relations
Training and Development
Employee scheduling
Verbal and written communication
Administrative skills
P&L management
Motivation
Labor cost controls
Strategic planning
Inventory control
Timeline
General Manager
Which Wich Superior Sandwiches
08.2024 - Current
District Manager
Papa John's Pizza
08.2019 - 08.2023
Pastor
Fundamental Baptist Church
07.2019 - 01.2025
District Manager
Little Caesars Pizza
11.2017 - 07.2019
Regional Manager
Domino's Pizza
08.2008 - 09.2017
Assistant Manager
Dairy Queen Grill & Chill
08.2004 - 08.2008
Bachelor of Arts - Pastoral Theology
Calvary Baptist Bible College
Certificate of Technical Studies - Phlebotomy
Skyline Technical Institute
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