Gary Michael Hawley Jr
Mechanicsville
Summary
Knowledgeable range instructor making complex concepts easier to understand while challenging students to think critically. Monitored student progress and adjusted instruction as needed. Familiar with different assessments and pedagogical methods to help gauge understanding and learning.
Overview
26
26
years of professional experience
Work History
Swift Academy Road Range Instructor and CDL Tester
Swift Transportation
08.2021 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
XPO Logistics Driver Sales Rep
XPO Logistics
05.2006 - 08.2021
- Built strong working relationships with customers through professionalism, courtesy, and a commitment to exceptional service delivery experience.
- Collaborated with dispatchers to manage scheduling changes, delays, or other unforeseen circumstances.
- Contributed toward team success by assisting fellow drivers when necessary in completing their assigned duties.
- Consistently met deadlines under high-pressure situations without compromising safety or quality standards in service delivery.
Walmart Customer Service Manager
Walmart
01.1999 - 05.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Music Education And Anthropology
James Madison University
Harrisonburg, VANo Degree - Computer Art And Animation
School of Communication Arts
Raleigh, NCHigh School Diploma -
Nottoway High School
Crewe, VA06.1996
Skills
- Strong Communication Skills
- Class Instruction
- Expertise in subject matter
- Ability to motivate students
- Group and individual instruction
- Collaborative Team Player
- Student Evaluation
- Multicultural Sensitivity
- Testing and grading
- Understanding of learning styles
- Student Records Management
- Student rapport
Timeline
Swift Academy Road Range Instructor and CDL Tester
Swift Transportation
08.2021 - Current
XPO Logistics Driver Sales Rep
XPO Logistics
05.2006 - 08.2021
Walmart Customer Service Manager
Walmart
01.1999 - 05.2006
No Degree - Music Education And Anthropology
James Madison University
No Degree - Computer Art And Animation
School of Communication Arts
High School Diploma -
Nottoway High School
Similar Profiles
David PeckhamDavid Peckham
Delivery Driver at Swift TransportationDelivery Driver at Swift Transportation
Damon WilsonDamon Wilson
Truck Driver at Swift TransportationTruck Driver at Swift Transportation
Jesse BarrJesse Barr
Commercial Driver at Swift TransportationCommercial Driver at Swift Transportation