Summary
Overview
Work History
Education
Skills
Experience
Education and Training
Timeline
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Gayzhe Jimenez

Newport News

Summary

Dynamic Citizen Services Advocate with a proven track record at the City of Hampton, excelling in problem-solving and effective communication. Skilled in data entry and proficient in MS Office, I foster positive relationships while managing complex inquiries, ensuring residents receive timely assistance and support. Committed to delivering exceptional service and enhancing community engagement.

Overview

22
22
years of professional experience

Work History

Citizen Services Advocate

City Of Hampton
Hampton
10.2022 - Current
  • Provide information and assistance to residents regarding non-emergency city services. Advocating as a liaison between residents and various city departments, responding to inquiries via phone, email, online forms, and chat.
  • Advocated for citizens through effective communication, problem-solving, and support.

DMV Clerk

North Carolina Department of Transportation
Raleigh
09.2016 - 05.2017
  • Determined eligibility, tested, and evaluated persons applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Explained the policies, procedures and laws to a diverse clientele.
  • Examined and evaluated information on documents to prevent fraud and make on the spot determination of eligibility based on analysis.
  • Confirmed applicants knowledge of North Carolina Motor Vehicle laws, identification of road signs, checked vision. Observed/evaluated driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. Identified any possible health concerns.
  • Collected and disbursed cash upon completion of financial statements/reports and report fees from applicants.

Vehicle Fleet Management & Analysis

United States Air Force
Tucson
11.2003 - 10.2015
  • Managed Consolidated Request Info System (CRIS) that was accountable for 92K vehicles worth $7 billion dollars.
  • Monitored Logistics, Installation & Mission Support Enterprise View (LIMS-EV) system that supported the Vehicle View (VV) for 307 base site locations.
  • Team Lead over 3 personnel for transaction management providing direction support/planning/programming/budgeting for 10 MAJCOMS.
  • Provided analysis of Air Forced owned/leased vehicle, railroad, & watercraft fleet on behalf of Head Quarters Air Force/A4LE
  • Maintained automated vehicle control board to show current status of vehicles, coordinated vehicle priority for more than 660 vehicles.
  • Managed reimbursable/refundable, special inspections, delayed maintenance and accident/abuse programs.
  • Ensure work was authorized and performed in accordance with local and state laws considering manpower and funding.
  • Prepared powerpoint slides and briefed upper management monthly on current vehicle standings and concerns.

Education

Associate of Applied Science - Paralegal Studies

Thomas Nelson Community College
Hampton, VA
05.2019

Certificate - Legal Assistant

Thomas Nelson Community College
Hampton, VA
05.2019

Training Certificate - Westlaw Fundamentals For Paralegals

Thomas Nelson Community College
Hampton, VA
01.2018

Certificate - Dental Office Assistant Career Training

Allied Business Schools
Laguna Hills, CA
01.2010

United States Air Force Basic Training
San Antonio, TX
01.2004

High School Diploma -

Gallup Central High School
Gallup, NM
05.2001

Some College (No Degree) - Drivers License Basic Training

State Of NC Division Of Motor Vehicles
Raleigh, NC

Some College (No Degree) - Fraudulent Document Recognition

State Of NC Dept. Of Transportation
Raleigh, NC

Skills

COMPUTER SKILLS

MS Word, MS PowerPoint, MS Excel; Blackboard, Westlaw, OLVIMS, ESS, DPAS

  • Data entry
  • 65 wpm
  • Quick to learn new software

OFFICE SKILLS

  • Professional Appearance
  • Phone/Fax/Headphone Customer Service
  • Friendly, positive attitude
  • Planning
  • Accepting payments/balancing a drawer
  • Multitasking
  • Clerical filing
  • Team building
  • Flexible
  • Work ethic

Experience

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Education and Training

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Timeline

Citizen Services Advocate

City Of Hampton
10.2022 - Current

DMV Clerk

North Carolina Department of Transportation
09.2016 - 05.2017

Vehicle Fleet Management & Analysis

United States Air Force
11.2003 - 10.2015

Associate of Applied Science - Paralegal Studies

Thomas Nelson Community College

Certificate - Legal Assistant

Thomas Nelson Community College

Training Certificate - Westlaw Fundamentals For Paralegals

Thomas Nelson Community College

Certificate - Dental Office Assistant Career Training

Allied Business Schools

United States Air Force Basic Training

High School Diploma -

Gallup Central High School

Some College (No Degree) - Drivers License Basic Training

State Of NC Division Of Motor Vehicles

Some College (No Degree) - Fraudulent Document Recognition

State Of NC Dept. Of Transportation

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Gayzhe Jimenez