Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
Service Assurance Associate
1 Year 3 Months
CoStar Group | 05.2025 - Current
Measuring and assessing the quality of service delivered by CoStar Group Sales Representatives to its clients (brokers, property managers, appraisers, loan agents, etc.). Proactively called and listened to CoStar Group US, UK, and French Canadian customers post-interaction with account reps to capture feedback and audit quality of interaction data entry.
Conducted thorough audits of financial data to ensure compliance with industry standards.
Collaborated with cross-functional teams to analyze client requirements and provide tailored assurance solutions.
Utilized advanced analytical tools to assess risk factors and enhance reporting accuracy.
Interpreter
2 Years
LanguageLine Solutions | 01.2023 - 01.2025
Provided over-the-phone and video interpretation from English to French in legal, medical, insurance, banking, and social contexts.
Facilitated clear and effective communication between clients and service providers in various industries.
Interpreted spoken conversations accurately in real-time, ensuring cultural nuances were respected.
Utilized advanced interpretation techniques to enhance understanding and engagement during sessions.
Legal Research Fellow, Center for Legal and Court Technology
6 Months
William and Mary Law School | 06.2022 - 12.2022
Performed legal research and analyzed statutes, case laws, and regulations regarding the admissibility of AI evidence in court.
Conducted comprehensive legal research to support faculty publications and academic projects.
Analyzed case law and regulatory developments to inform ongoing research initiatives.
Collaborated with interdisciplinary teams to enhance research methodologies and outcomes.
Reviewer
5 Years 9 Months
Indonesian Constitutional Court Journal | 04.2016 - 01.2022
Evaluated article submissions for quality, completeness, and accuracy according to journal guidelines and predefined criteria. Reviewed the paper, proposed enhancements, and advised the editor on whether to accept, reject, or request revisions for the article.
Conducted thorough reviews of legal manuscripts for clarity and adherence to constitutional standards.
Collaborated with editorial team to enhance publication quality and maintain rigorous academic integrity.
Analyzed case law and legal precedents to ensure accurate representation in published articles.
Senior Researcher and Analyst
6 Years
Center for Constitutional Studies | 01.2016 - 01.2022
Conducted empirical and normative research on public policy issues, the role and authority of the Indonesian Constitution, and the constitutionality of government regulations and laws passed by the Indonesian House of Representatives.
Led research projects analyzing constitutional law issues and implications for policy development.
Developed comprehensive literature reviews to support ongoing studies and enhance understanding of legal precedents.
Collaborated with interdisciplinary teams to design research methodologies tailored to specific constitutional challenges.
Court Interpreter & Translator
4 Years 5 Months
Indonesian Constitutional Court | 03.2017 - 08.2021
Interpreted constitutional court hearings and proceedings from French to English and English to Indonesian, facilitating clear communication for low Indonesian/English-speaking French businessmen. The plaintiffs in these hearings mainly consist of low Indonesian/English-speaking French businessmen operating in Indonesia. Translated business contracts from French to English and English to Indonesian, ensuring legal accuracy and clarity for international agreements. Assisted the court with immigration cases involving French-speaking plaintiffs.
Coordinated with legal teams to prepare and review documents for translation, enhancing workflow efficiency.
Facilitated accurate interpretation of legal proceedings, ensuring clear communication across diverse parties.
Visiting Legal Scholar
4 Months
Utrecht University | 09.2013 - 01.2014
Conducting legal research under the supervision of the late Dr. Wibo van Rossum on the similarities and differences between both the Dutch Legal system and its counterpart Indonesian Legal system to determine whether or not the latter is a true product of the former as widely believed and claimed by many scholars.
Conducted literature reviews to support research initiatives and project development.
Assisted in data collection and analysis for academic publications and presentations.
Collaborated with faculty on curriculum design and educational program enhancements.
Education
LL.M in American Law - Law
William & Mary Law School | Williamsburg, VA | 05-2022
Doctoral Degree in Law - Law
Andalas University | Padang, Indonesia | 01-2016
Research residency at Utrecht University, Utrecht, the Netherlands.
Ph.D. - Law and Economics
Utrecht University | Utrecht, Netherlands | 01-2015
Guest Researcher at the Faculty of Economics, Law and Governance
Certificate in Conflict Resolution - Conflict Resolution
GIZ Institute | Germany | 06-2012
Certificate in Peace Building and Reconciliation - Peace Building & Reconciliation
Eastern Mennonite University | Virginia, USA | 11-2010
Certificate of Indonesian Studies - Indonesian
Andalas University-Padang | Padang, Indonesia | 01-2010
Dual Master’s Degree in Criminology - Criminology
University Paris 1 Panthéon-Sorbonne and University de Cocody | Abidjan, Cote d’Ivoire | 01-2009
Dual Bachelor’s degree in Criminology - Criminology
University Paris 1 Panthéon-Sorbonne and University de Cocody | Abidjan, Cote d’Ivoire | 01-2007
Skills
Research and analysis
Financial statement analysis
Project management experience
Quality assurance
Critical thinking
Service quality assessment
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Service Assurance Associate at Goodman Support Services Inc. Doing Business Under the Name and Style of Endeavor Managed ServicesService Assurance Associate at Goodman Support Services Inc. Doing Business Under the Name and Style of Endeavor Managed Services