Gendena Stevenson

• Copy and collate final leases, amendments, and other documents and submit for review and signature, either in hard copy or via DocuSign

• Prepare transmittal letters to send along with the executed documents to landlords

• Push the legal documents through review, approval, and signature and track and update the status of such documents to ensure completion by critical deadlines

• Review fully executed leases for changes once received from landlord

• Update software systems such as Lucernix, Tango, and Excel with key dates and information

• Collaborate cross-functionally with Real Estate and Lease Administration teams to support operational initiatives

• Special Projects as required

• Entered data, generated reports, and produced tracking documents.

• Managed lease administration processes, ensuring compliance with company policies and legal requirements.
• Reviewed and analyzed lease agreements for accuracy and completeness, mitigating potential risks.
• Coordinated communication between landlords and internal teams to resolve lease-related issues efficiently.
• Developed and maintained a centralized database of lease documents for improved accessibility and tracking.
• Mentored junior staff members in best practices for lease administration tasks, fostering a positive team environment focused on continuous improvement.
• Entered data, generated reports, and produced tracking documents.

• Supported Sales
• Suggest solutions in a timely manner
• Handling Administrative Duties
• Promoted Customer Satisfaction
• Process Government Orders
• Managed Incoming & Out Going Calls
• Timely Processed Orders
• Supported Project Managers in the field
• Trained New Employees

• Responsible for Internal and External Customer Support
• Handling Pricing, Order Entry and Quotation Follow up
• Organize Workload and Establish Priorities to support Deadlines
• Process Government Orders in accordance with Government Guidelines
• Managed Incoming & Out Going Calls to Clients
• Assured timely processing of all service work orders
• Create and Manage New Customer Accounts
• Maintained Spreadsheets and Reports on Specialize Accounts
• Support Sales by Tracking, Investigating Issues and Reporting Sales Information
• Support Project Mangers
• Trained New Employees

• Responsible for daily operation of call center and 23 service reps
• Ensured accuracy of service calls placed by phone, fax & email
• Maintained response time goals
• Managed technician service call volume and set appointments/service time
• Assured timely processing of all service work orders
• Responsible for satisfying individual customer needs
• Created and managed new customer/specialized contracts
• Maintained spreadsheets and reports on specialize accounts
• Billed monthly, quarterly & annual accounts in accordance with contract