Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Genet Kassa

Dumfries

Summary

Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and adapts to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results.

Overview

21
21
years of professional experience

Work History

Rideshare Driver

Uber, Lyft
11.2016 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.

Customer Service Representative

Shoppers Food Warehouse
05.2004 - 10.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Wizro Shen
Addis Ababa, Ethiopia

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Punctuality
  • Vehicle maintenance
  • Passenger transportation
  • Cleanliness
  • Safe driving
  • Time management
  • Customer-oriented

Languages

English
Full Professional
Amharic
Native or Bilingual

Timeline

Rideshare Driver

Uber, Lyft
11.2016 - Current

Customer Service Representative

Shoppers Food Warehouse
05.2004 - 10.2016

High School Diploma -

Wizro Shen

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Genet Kassa