Geneva Williams
Portsmouth,VA
Summary
Dynamic individual with hands-on experience in customer relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Cleaning Technician
Paragon Cleaning
Newport News, VA
08.2025 - Current
- Performed routine cleaning tasks in residential and commercial spaces, ensuring high standards of cleanliness.
- Operated cleaning equipment such as vacuums and floor scrubbers efficiently and safely.
- Followed safety protocols for handling cleaning chemicals and equipment to maintain a safe work environment.
- Collaborated with team members to complete large-scale cleaning projects within designated timelines.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Delivered consistent results by adhering to established quality control procedures during cleaning processes.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
Family Nanny
Self-employeed
Chesapeake, VA
08.2022 - 08.2025
- Provided attentive care and supervision for 3 children in various age groups.
- Developed engaging educational activities to promote child development and learning.
- Implemented daily routines to ensure consistency and structure for children.
- Coordinated transportation and logistics for school and extracurricular activities.
- Maintained open communication with parents regarding children's progress and behavior.
- Managed household tasks, including 3 meal preparations, laundry, and cleaning, ensuring a safe environment.
- Adapted care strategies to meet individual children's needs and preferences effectively.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Taught children everyday skills and language.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
Marketing Concierge
Vsa Resorts
Virginia Beach, VA
10.2021 - 08.2022
- Developed tailored marketing strategies to enhance guest engagement and satisfaction.
- Coordinated promotional events to boost brand visibility and customer interaction.
- Managed social media accounts, increasing online presence and audience reach.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Analyzed customer feedback to identify trends and inform marketing initiatives.
- Implemented process improvements that enhanced operational efficiency in guest services.
- Trained new team members on marketing protocols and customer service standards.
- Created engaging content for newsletters, enhancing client retention and loyalty programs.
Server
Owens Marnia
Poquoson, VA
09.2016 - 10.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported needs of 6 - person wait staff who attended to specific needs of countless customers daily for family owned restaurant with social relevancy and intentionality.
Education
Associate of Applied Science - Health Sciences
South University
Virginia Beach, VA02-2026
High School Diploma -
Poquoson High School
Poquoson06-2018
Skills
- Strong work ethic
- Reliability and punctuality
- Customer service
- Problem resolution
Timeline
Cleaning Technician
Paragon Cleaning
08.2025 - Current
Family Nanny
Self-employeed
08.2022 - 08.2025
Marketing Concierge
Vsa Resorts
10.2021 - 08.2022
Server
Owens Marnia
09.2016 - 10.2019
Associate of Applied Science - Health Sciences
South University
High School Diploma -
Poquoson High School