Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geno Munchelli

Sandston

Summary

Dynamic Night Manager at Country Inn Suites with a strong focus on guest satisfaction and operational excellence. Expert in complaint handling and security awareness, successfully enhancing guest experiences while ensuring compliance with health regulations. Proven ability to lead staff training and manage reservations, driving efficiency and fostering a welcoming environment.

Overview

13
13
years of professional experience

Work History

Night Manager

Country Inn Suites
09.2012 - Current
  • DOSWELLAssisted with nightly operations and ensured smooth front desk functions.
  • Monitored guest satisfaction and promptly addressed concerns to enhance experience.
  • Coordinated room assignments and managed check-in/check-out processes efficiently.
  • Supported staff training on customer service protocols and operational procedures.
  • Maintained accurate inventory of supplies and reported discrepancies for resolution.
  • Implemented safety measures to ensure compliance with health regulations during shifts.

Education

Business

Penn Valley
Missouri
01.1989

High School Diploma -

Maurhill Prep
Atchison, KS
06.1986

Skills

  • People management
  • Security awareness
  • Reservations management
  • Complaint handling
  • Customer service focus
  • Payroll management
  • Property security
  • Guest assistance
  • Technical aptitude
  • Guest relations
  • Financial acumen
  • Reservation management
  • Sales leadership
  • Visual merchandising
  • Customer service
  • Time management expertise
  • Conflict resolution
  • Property maintenance
  • Sales strategy development
  • Inventory monitoring
  • Policy enforcement
  • Emergency response readiness
  • Vendor relations
  • Marketing

Timeline

Night Manager

Country Inn Suites
09.2012 - Current

Business

Penn Valley

High School Diploma -

Maurhill Prep

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Geno Munchelli