George Mensah
Alexandria
Summary
Dedicated Resident Services Specialist skilled in community engagement, customer service, and problem-solving. Proven ability to coordinate resident services and support diverse needs, enhancing overall community satisfaction.
Overview
5
5
years of professional experience
Work History
Resident Services Specialist
New Hope Housing
Alexandria
01.2025 - 01.2026
- Coordinated resident services to enhance community engagement and support.
- Collaborated with community organizations to expand service offerings for residents.
- Provided support to residents with general inquiries and concerns.
- Provided assistance in the development of marketing strategies for vacant units.
- Assisted in the preparation of budgets for each property managed.
- Responded promptly to emergency situations and coordinated appropriate resources for resolution.
- Performed administrative tasks including filing documents, answering phone calls, responding to emails.
- Monitored tenant move-in and move-out process; prepared necessary paperwork accordingly.
- Communicated with staff to resolve problems with individual students.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Assigned rooms to students.
- Collaborated with counselors to develop counseling programs that addressed student needs.
Driver Specialist
EDS
Springfield
05.2023 - 01.2024
- Operated various delivery vehicles for safe transportation of goods.
- Coordinated schedules to ensure timely deliveries and pickups.
- Maintained accurate records of deliveries and routes taken.
- Inspected vehicles regularly to ensure safety and proper maintenance.
- Demonstrated excellent customer service during interactions with clients and recipients.
- Completed paperwork accurately including trip reports and delivery receipts as required by law.
- Reported any mechanical issues or safety concerns to management promptly.
- Communicated effectively with customers regarding their orders and estimated time of arrival.
- Maintained accurate records of daily logs, routes, and schedules.
- Participated in regular training sessions to remain up-to-date on industry regulations.
- Drove trucks to and from job sites to deliver supplies.
- Picked up clients from specific locations to transport and drop off at destinations.
- Managed maintenance and repair actions for team equipment and vehicles.
Laborer
FAM Construction
Fairfax
01.2022 - 12.2023
- Assisted in concrete pouring and finishing for various construction projects.
- Maintained cleanliness and organization of job sites to promote safety.
- Operated heavy machinery for site preparation and material transportation.
- Completed variety of physical labor tasks.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Lubricated and cleaned machinery and tools.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Repaired damaged drywall sections including taping joints and applying texture coats as needed.
- Unloaded freight from containers and organized them for storage in designated areas.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
Security Officer
Allied Universal Security Services
Manassas
09.2021 - 02.2023
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted regular patrols to identify potential hazards and security breaches.
- Responded promptly to alarms, incidents, and emergencies following established protocols.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored surveillance cameras and responded to suspicious activity.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Observed patrons and customers to quickly address security situations.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Maintained high levels of alertness throughout shifts.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Identified suspicious activity to determine appropriate response.
Food Handler
Popeyes
Alexandria
01.2021 - 11.2022
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness of workstations and kitchen equipment throughout shifts.
- Communicated effectively with customers to address their needs and preferences.
- Trained new staff on food preparation techniques and safety protocols.
- Followed health regulations by practicing proper food handling and sanitation methods.
- Swept floors in kitchen area at end of shift before closing up shop for the night.
- Followed health and safety standards for proper food handling techniques.
- Delivered food orders promptly to tables while ensuring accuracy of each item served.
- Packaged take-out orders with appropriate condiments and sides when necessary.
- Checked temperatures of freezers, refrigerators and hot holding units on a regular basis.
- Sorted food and supply deliveries and correctly stored each item in its proper location.
- Prepared ingredients for use in menu items such as salads, entrees, soups and desserts.
- Used food production system to drive quality and shelf life compliance.
- Stocked hot and cold cases and displays to offer wide variety of prepared foods to guests.
- Assisted in the plating and presentation of food for service.
- Ensured compliance with portion sizes, quality standards, and kitchen rules.
- Distributed food to waiters and waitresses to serve customers.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
Education
High School Diploma -
Nova Community College
8333 Little River Turnpike , Annandale Va 2200306-2024
Skills
- Clean Driving Record
- ability to lift 100lbs
- customer service
- concentration
- ability to work flexible hours
- Observations and Awareness
- Conflict resolution
- Technology proficiency
- Team player
- Professionalism
- Emergency response
- Customer relationship management
- Team collaboration
- Time management
- Negotiation
- Dispute resolution
Timeline
Resident Services Specialist
New Hope Housing
01.2025 - 01.2026
Driver Specialist
EDS
05.2023 - 01.2024
Laborer
FAM Construction
01.2022 - 12.2023
Security Officer
Allied Universal Security Services
09.2021 - 02.2023
Food Handler
Popeyes
01.2021 - 11.2022
High School Diploma -
Nova Community College