George Williams
Toano
Summary
Dynamic business owner and former Professional Firefighter with expertise in client relationship management and risk management. Proven track record in developing strategic business plans and enhancing operational efficiency at Crystal Glass Cleaning Inc. Skilled in financial planning and personnel management, fostering strong customer connections while driving profitability.
Overview
29
29
years of professional experience
Work History
Owner/Operator
Crystal Glass Cleaning Inc
02.1997 - Current
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed preventive maintenance checks and basic repairs to vehicles.
Professional Firefighter
James City County Fire Department
01.1997 - 02.2007
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Contributed to fire investigation reports and provided testimony in court.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Prepared incident reports detailing personnel, location and results of each call.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Assisted with regular maintenance of firefighting equipment.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Assisted in prevention of fires through public education programs.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Evaluated areas after containing fires to identify and suppress hot spots.
Education
No Degree - Fire Science
Thomas Nelson Community College
Hampton, VASkills
- Sales negotiation
- Mechanical recoveries
- Risk management
- Human resources oversight
- Financial planning
- Business planning
- Documentation and reporting
- Personnel management
- Business operations management
- Client relationship management
- Performance analysis
- Sales strategy development
- Finance management
- Inventory management
- Cost management
- Negotiation
- Relationship management
- Operations management
- Budget development
Timeline
Owner/Operator
Crystal Glass Cleaning Inc
02.1997 - Current
Professional Firefighter
James City County Fire Department
01.1997 - 02.2007
No Degree - Fire Science
Thomas Nelson Community College