Gerard McMillian
Alexandria
Summary
Experienced and compassionate Recovery Support Specialist with over 15 years of expertise in case management and empowering individuals to live fulfilling, independent lives. Proven ability to support clients in developing essential life skills, pursuing education and training, securing employment, and fostering meaningful social connections. Highly skilled in coordinating comprehensive care plans to address clients' health, housing, and vocational needs. Adept at creating an environment of growth, self-sufficiency, and resilience, while providing guidance throughout the recovery process. Passionate about facilitating long-term success and personal growth for individuals on their recovery journey.
Overview
19
19
years of professional experience
Work History
SUD Community Support Worker
Central Union Mission
02.2019 - Current
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Promoted mental health awareness within the community through educational workshops and presentations at local events.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Strengthened community ties and support networks by initiating partnerships with local organizations and service providers.
- Collaborated with healthcare professionals to develop comprehensive care plans that address both mental and physical health needs.
- Supported clients in crisis situations by providing immediate interventions and coordinating with emergency services.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Assisted clients with obtaining housing, employment and support resources.
- Managed cases of ACT/CST clients receiving social or community service support.
Maintenance Worker
FAIRFAX COUNTY GOVERNMENT
05.2021 - 03.2025
- Contributes to the overall success of the Noman M. Cole Jr
- Pollution Plant (NMCP) by collaborating with the Departments of Operations, Maintenance, Building and Grounds, Safety, Security, Warehouse, and Laboratory personnel to ensure the successful completion of projects and tasks within designated deadlines
- Demonstrates a clear understanding of NMCP policies, protocols, and safety requirements, facilitating plant movement, and interactions with operational control rooms, and plant Operators
- Possesses a general knowledge of Pollution Control Plant Systems, Processes, and Procedures, including Emergency Actions, Evacuation, Equipment Lock-Out and Tag-Out (LOTO), Hazardous Materials bulk storage, response, spill control, self-decontamination, plant best practices, and tools used for preventative maintenance and cleaning
- Trained in recognizing common hazards, and implementing necessary safety precautions and controls, including administrative controls and Personal Protective Equipment (PPE), to prevent accidents and injuries
- Has a good understanding of the plant's physical, functional, and organizational layout
- Experienced in plant activities such as system/process decommissioning, demolition, and salvage
- Supports the Safety office in the inspection, testing, and maintenance of safety equipment including fire extinguishers, AEDs, emergency showers, eyewash stations, first-aid kits, spill kits, noise abatement/hearing protection, personal air monitors, and escape packs
- Competent in implementing written procedures with hazard controls and mitigations
- Performs extensive cleaning of buildings and tanks, including pressure washing, sanitization, and industrial vacuuming
- Forklift trained to handle, lift, and move objects such as pallets, boxes, containers, and equipment
- Trained and experienced in the use of gantry cranes for lifting 3 tons of equipment, steel beams, media super stacks, and ton containers
- Proficient in the use and care of gasoline-powered tools such as backpack blowers, lawnmowers, trimmers, edgers, and generators
- Knowledgeable in the use of fall protection systems, PPE, and ladders
- Ensures superior levels of cleanliness by maintaining sanitation of process buildings
- Monitors the property for storm damage and reports findings as necessary
- Adheres to instructions, both oral and written, regarding daily job tasks and duties
- Actively seeks out opportunities to assist others
Collections (Refuse and Recyclable Materials)
Fairfax County Government
03.2019 - 03.2019
- Conformance to Fairfax County Government safety policies and practices
- Arrive punctually for shift and route assignments
- Wear personal protective equipment (PPE) for interaction with traffic and public
- Inspect duty station for conformance to safety requirements
- Communicate with operator concerning delays, unsafe sites, accidents, equipment breakdowns, and other maintenance problems
- Inspect and segregate collections for recycling or disposal
- Operate automated or semi-automated hoisting devices that raise refuse bins and dump contents into openings in truck bodies
- Dismount collection trucks to collect refuse and remount trucks to next collection point
- Clean trucks and compactor bodies after routes have been completed
Automotive Detail Supervisor
Bill Page Honda
05.2015 - 01.2019
- Detail supervisor performing various management and vehicle preparation tasks for new and previously owned automobiles and trucks
- Highly detail-oriented, managed a staff of four, establishing schedules, daily assignments, priorities, and responding to internal customer request for support
- Managed vehicle tracking documents, work orders, registrations, vehicle dealer and temporary tags, tracked vehicle identification codes, with keyless entry systems
- Collaborated with service and parts department managers, salesforce, finance, and accounting
- Coordinated with vehicle wholesalers and insurance salvage brokers
- Responsible for receiving and organizing new vehicle inventory and relocating preowned vehicles, featured for display
- Performed six days per week, working both day and night shifts, and filling in when short staffed
Automotive Detail
Jim McKay Chevrolet
09.2008 - 04.2015
- Performed vehicle preparation tasks for new and previously owned automobiles and trucks
- Performed vehicle tracking, filled work orders
- Collaborated with service and parts department managers
- Coordinated with vehicle wholesalers
- Responsible for cleaning and preparing interiors and exteriors of new vehicle inventory and relocating preowned vehicles, featured for display
- Salary position six days per week, working both day and night shifts, and filling in when short staffed
Automotive Sales Support
01.2006 - 08.2008
- Experience responsibilities included assisting sales team in obtaining sales goals
- To included meeting, greeting, and building a friendly relationship with customers
- Maintaining product feature proficiency and knowledge in Hyundai offerings
- Aptitude includes ability to respond to customer questions in person, through the phone, and via email
- Activities included demonstration of vehicles features, detailing new vehicles, processing trad-ins, and coordinating with wholesalers
- Processed trade-in vehicles for mechanical assessments and value appraisals
- Assisted in marketing/promotional activities
- Post sales, pre-service vehicles, to include processing sales information, installing temporary tags, performing final clean, and assisting owners with service appointments
Education
GED -
Virginia Job Corps Training Institute
Fairfax, VA06-1997
Skills
- Enrollment processes
- Client communication
- Data entry
- Customer interaction
- Database management
- Attention to detail
- Program knowledge
- Client engagement
- Resource allocation
- Communication skills
- Enrollment coordination
- Customer service background
- Client advocacy
- Interpersonal relations
- Cross-functional teamwork
Timeline
Maintenance Worker
FAIRFAX COUNTY GOVERNMENT
05.2021 - 03.2025
Collections (Refuse and Recyclable Materials)
Fairfax County Government
03.2019 - 03.2019
SUD Community Support Worker
Central Union Mission
02.2019 - Current
Automotive Detail Supervisor
Bill Page Honda
05.2015 - 01.2019
Automotive Detail
Jim McKay Chevrolet
09.2008 - 04.2015
Automotive Sales Support
01.2006 - 08.2008
GED -
Virginia Job Corps Training Institute
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