Germike Ramos
Port St. Lucie
Summary
Dynamic Sales Associate with a proven track record at Target, excelling in customer service and teamwork. Skilled in problem-solving and time management, I enhanced customer satisfaction through effective communication and organized merchandise displays. Recognized for driving sales and fostering loyalty, I thrive in fast-paced environments while maintaining a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Sales Associate
Target
08.2024 - Current
- Assisted customers in locating products and provided knowledgeable recommendations.
- Operated cash registers accurately, processing transactions efficiently and ensuring customer satisfaction.
- Maintained organized merchandise displays to enhance product visibility and appeal.
- Collaborated with team members to achieve sales goals and improve store performance.
- Participated in training new associates on store policies and procedures to ensure consistency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Rack Rooms Shoe Store
06.2021 - 08.2024
- Maintained organized merchandise displays to enhance product visibility and appeal.
- Handled inventory management tasks, including restocking shelves and monitoring stock levels.
- Addressed customer inquiries and resolved issues promptly to foster positive shopping experiences.
- Implemented visual merchandising standards to maximize engagement with seasonal promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Education
Associate of Science - Digital Media
Indian River State College
Ft. Pierce, FL12-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Outgoing personality
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Target
08.2024 - Current
Sales Associate
Rack Rooms Shoe Store
06.2021 - 08.2024
Associate of Science - Digital Media
Indian River State College