Gian Cappuzzo
Henrico
Summary
Dynamic and service-oriented professional with a strong background in customer service, food running, and inventory management. Experienced at Yaya’s Cookbook, with proven ability to stay calm and focused in fast-paced, high-pressure environments. Skilled at supporting front and back-of-house operations, communicating clearly with team members and guests, and managing time effectively to ensure smooth service. Dedicated to delivering high-quality performance, enhancing the guest experience, and contributing to efficient day-to-day operations.
Overview
10
10
years of professional experience
Work History
Food Runner
Yaya's Cookbook
03.2024 - Current
- Making sure food orders were delivered accurately and quickly to guests
- Assisted servers in providing excellent customer service
- Helped with table setup, cleaning, and customer requests
Valet Attendant
Sheehy Lexus of Richmond
05.2025 - Current
- Greeted customers upon arrival and ensured a friendly, professional first impression
- Moved vehicles in and out of the service lane efficiently and safely
- Conducted visual inspections of loaner vehicles for pre-existing or new damage
- Retrieved and delivered customer vehicles promptly upon service completion
- Organized and parked vehicles in designated areas for technicians, optimizing workflow in the service department
Service assistant
Origami Bicycle Company
09.2015 - Current
- Helping with inventory and warehouse maintenance
- Assisting in bicycle assembly and maintenance
Service assistant
Elliott Automotive
12.2023 - 03.2024
- Parts and inventory management
- This includes keeping track of inventory, logging new inventory through Tekmetric, and organizing inventory on shelves
- Front desk receptionist and customer associate
- Service porter (helped make sure the lot was organized and moved cars in and out of the service bays)
- Small services such as battery or windshield wiper blade replacements performed as well
Match Official
Central Virginia Soccer Referee Association
03.2018 - 06.2023
- Officiated youth, amateur, and/or competitive matches ensuring fair play and rule enforcement.
- Maintained control of games by issuing cautions, ejections, and resolving disputes on the field.
- Collaborated with assistant referees and coordinators to ensure smooth game operations.
- Ensured player safety and maintained professionalism under pressure in high-stakes environments.
Education
J. Sargeant Reynolds Community College -
J. Sargeant Reynolds Community College
04.2025
James Madison University -
James Madison University
12.2023
High School -
Deep Run High School
06.2023
Skills
- Customer service
- Time management
- Familiar with POS systems
- Inventory management
- Teamwork and collaboration
- Adaptability and flexibility
- Open schedule
- Friendly and professional
References
References available upon request.
Timeline
Valet Attendant
Sheehy Lexus of Richmond
05.2025 - Current
Food Runner
Yaya's Cookbook
03.2024 - Current
Service assistant
Elliott Automotive
12.2023 - 03.2024
Match Official
Central Virginia Soccer Referee Association
03.2018 - 06.2023
Service assistant
Origami Bicycle Company
09.2015 - Current
James Madison University -
James Madison University
High School -
Deep Run High School
J. Sargeant Reynolds Community College -
J. Sargeant Reynolds Community College
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