Overview
Work History
Timeline
Generic

Gilbert Johnson

Norfolk

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Sentara
05.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Facilitated communication between patients and various departments and staff.
  • Improved operational efficiency, organizing patient documentation and streamlining access to information.

Digital Personal Shopper

Walmart
08.2023 - 05.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Stayed current on company offerings and industry trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Attractions Attendant

Apex Entertainment
04.2023 - 08.2023
  • Delivered outstanding customer service by addressing guest concerns promptly and professionally.
  • Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
  • Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
  • Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Demonstrated adaptability by taking on additional responsibilities or shifts when needed to maintain adequate staffing levels and ensure smooth park operations.
  • Managed ride queues effectively, reducing wait times and improving overall guest experience.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.

Janitorial Assistant

L and C Cleaning
06.2020 - 02.2023
  • Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
  • Improved overall appearance of the facility with thorough dusting and polishing procedures.
  • Maintained a healthy environment by disinfecting surfaces and removing trash daily.
  • Promoted safety by promptly addressing spills and other potential hazards.
  • Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.

Timeline

Patient Access Representative

Sentara
05.2024 - Current

Digital Personal Shopper

Walmart
08.2023 - 05.2024

Attractions Attendant

Apex Entertainment
04.2023 - 08.2023

Janitorial Assistant

L and C Cleaning
06.2020 - 02.2023

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Gilbert Johnson