Gina Brown
Suffolk
Summary
Compassionate and results-driven professional with extensive experience in care management, client advocacy, crisis intervention, and team leadership. Skilled in coordinating community-based services, developing individualized care plans, and supporting children and families through complex behavioral, emotional, and social challenges. Proven ability to maintain compliance, build strong client relationships, and collaborate with multidisciplinary teams to improve client outcomes and service quality.
Overview
2027
2027
years of professional experience
Work History
Quality Manager
Globe Life Liberty National Division – Harris Agencies
2022 - Current
- Monitor and improve quality standards for insurance sales and customer service operations.
- Analyze performance metrics, reports, and profitability data to support operational improvements.
- Ensure compliance with company policies, state insurance regulations, and internal procedures.
- Mentor staff on quality standards and best practices, fostering a culture of excellence.
- Develop dashboards, reporting tools, and operational processes.
- Investigate policy quality issues, chargebacks, cancellations, and customer complaints.
- Collaborate with leadership on strategic initiatives and quality improvement efforts.
Life Insurance Agent / Agency Director
Globe Life Liberty National Division – Harris Agencies
Huntsville, AL
2020 - 2021
- Educated clients on life insurance options and benefits, fostering informed decision-making.
- Assisted in developing personalized insurance plans tailored to client needs and financial goals.
- Maintained strong client relationships resulting in high retention rates.
- Mentored new agents on product knowledge and sales strategies, promoting a culture of continuous learning.
- Managed agency performance, sales production, and team development.
- Conducted coaching sessions, field training, and team meetings.
Senior Care Manager
Partnership for Children of Essex
Bloomfield, NJ
2019 - 2020
- Provided leadership and mentorship to care management staff.
- Delivered crisis intervention services to children and families facing behavioral and emotional challenges.
- Conducted comprehensive assessments to identify strengths and challenges, facilitating tailored interventions for families.
- Led Child and Family Team meetings to coordinate care and support family-centered planning.
- Developed and implemented individualized service plans, aligning support strategies with family goals and outcomes.
- Maintained compliance with HIPAA regulations and confidentiality standards.
- Collaborated with providers and community organizations to improve client outcomes.
Care Manager
Partnership for Children of Essex
Bloomfield, NJ
2017 - 2019
- Facilitated Child and Family Team meetings and developed individualized care plans.
- Assessed individual needs through comprehensive evaluations and interviews.
- Coordinated community-based services and support resources for children and families.
- Assisted with crisis intervention and de-escalation strategies.
- Monitored progress of care interventions, adjusting strategies as necessary for effectiveness.
- Documented case activities in compliance with organizational and regulatory standards.
- Advocated for appropriate services and continuity of care for clients.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Residential Counselor / Shift Leader
Carrier Clinic – Youth Lodge
Belle Mead, NJ
2016 - 2017
- Provided therapeutic care and behavioral support for adolescents ages 13–18 with behavioral, psychiatric, emotional, and substance abuse challenges.
- Assisted in creating a structured and supportive residential environment focused on safety, stability, and personal development.
- Facilitated group sessions focused on coping skills, life skills development, physical wellness, and health education.
- Monitored resident behavior and implemented intervention strategies to maintain a safe and therapeutic environment.
- Supported adolescents experiencing emotional crises and assisted in de-escalation and crisis management situations.
- Supervised daily living activities and ensured adherence to treatment plans and program expectations.
- Maintained accurate documentation of resident progress, incidents, and behavioral observations in compliance with facility standards.
Education
B.S. - Psychology: Child Development
Kaplan University
01-2014
A.A. - Education: K-12
Raritan Valley Community College
01-2011
Skills
- Care Management
- Crisis Intervention
- Case Coordination
- Client Advocacy
- Team Leadership
- Quality Assurance
- Compliance & Documentation
- Community Outreach
Timeline
A.A. - Education: K-12
Raritan Valley Community College
Quality Manager
Globe Life Liberty National Division – Harris Agencies
2022 - Current
Life Insurance Agent / Agency Director
Globe Life Liberty National Division – Harris Agencies
2020 - 2021
Senior Care Manager
Partnership for Children of Essex
2019 - 2020
Care Manager
Partnership for Children of Essex
2017 - 2019
Residential Counselor / Shift Leader
Carrier Clinic – Youth Lodge
2016 - 2017
B.S. - Psychology: Child Development
Kaplan University