Gina Marzella
Williamsburg,NV
Summary
Dedicated front/ clinical assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Front Receptionist
Englewood Dental
06.2023 - 05.2024
- Scheduling patients appointments/ rescheduling appointments
- Using various channels using office management tool (Dentrix) or Weave (third party application), and responding to patients using office email
- Processed in and out of office payments for patients visits (& co pays if applicable).
- In charge of patients signing consent form documents as well as signing monthly billing payment agreements and enrollments through Care Credit and various other forms of payment handling
- Greeted and welcomed new patients as well as current patients with a check-in procedure of updating all information as well as connecting with conversation and a smile
- Sent out paper mail or confidential emails to patients of treatment plans, monthly statements, and necessary medical advisory forms to medical doctors if needed or requested.
- Scheduled appointments accurately, reducing scheduling conflicts and cancellations.
- Direct communication with all staff members at office staff meetings to discuss achievements and improvements needed as well as organizing necessary tasks needed for the week in order for flow and organization of office
- Handled sensitive information discreetly, ensuring the protection of client privacy.
- Managed high call volumes with professionalism, resulting in improved client relations.
- Assisted in maintaining a clean and organized reception area, providing a welcoming atmosphere for guests.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Customer Service Representative/Resident Assistant
Office of Residence Life Kean University
07.2022 - 03.2023
- Responded promptly to customer inquiries of how to apply for on campus housing and also referral to different departments when necessary
- Communicated with customers through various channels such as phone calls, emails, and invoices
- Acknowledged and resolves complaints/issues with any assistance by listening, responding, and applying any required documentation as proof of discussion with initials and follow up notes if needed
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Teamwork with staff members using important spreadsheets and call logs via Microsoft Office and Excel
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Biology
Kean University
Union01.2024
Certificate of Completion - Dental Education
Toms River Vocational School For Dental Assisting
Toms River01.2019
Skills
- Payment Management
- Problem Solving
- Microsoft Office
- Maintaining cleanliness
- Appointment Scheduling
- Public Speaking
- Collaboration
- Detail Oriented
- Time Management
- Teamwork
Certification
- Resident Assistant of the Month (Sept. 2021)
- Dean's List (Fall 2021/Fall 2022)
Introduction
Eager and highly motivated Kean Biology student seeking to apply strong people and problem solving skills to gain experience in part time positions to pursue passion in dental field.
Extracurricular Activities
Cougar Volunteers (2 years)- 20 hours at Cougar Pantry and 10 service hours towards various projects Operation Smile Club Member
Timeline
Dental Front Receptionist
Englewood Dental
06.2023 - 05.2024
Customer Service Representative/Resident Assistant
Office of Residence Life Kean University
07.2022 - 03.2023
Bachelor of Science - Biology
Kean University
Certificate of Completion - Dental Education
Toms River Vocational School For Dental Assisting
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